Dinah Linscott
Jacksonville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time management position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I have received the Best Of Belk Award three times, been Employee of the Month, received Gold Credit Card Achievement award five times , received a Certificate of Appreciation from the store manager for outstanding job performance, and a Certificate for outstanding customer service. While at Sears I received a certificate for top credit sales performance.
Overview
28
28
years of professional experience
Work History
Sales Team Manager
Belk
12.2023 - 03.2025
- Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
- Planned and directed staff training and performance evaluations.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- .Drove sales growth through thorough market analysis, identifying emerging trends, competitor activities, and potential untapped markets.
- Facilitated smooth communication between departments, enhancing overall company efficiency in meeting client needs.
- .Mentored junior team members, sharing industry knowledge, best practices, and proven techniques for successful selling.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Organized promotional events and interacted with community to increase sales volume.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Facilitated business by implementing practical networking techniques.
- Prepared sales presentations for clients showing success and credibility of products.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed accounts to retain existing relationships and grow share of business.
- Built relationships with customers and community to establish long-term business growth.
- Streamlined sales processes to improve efficiency, leading to faster response times and higher close rates.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Communicated product quality and market comparisons by creating sales presentations.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Active Selling Leader
Belk Department Store
05.2017 - 12.2023
- Executed price changes, signing off on necessary adjustments.
- Resolved sales-related issues to increase customer satisfaction.
- Promoted sales achievements to support overall brand experience.
- Engaged customers to respectfully address inquiries and requests for support.
- Executed in-store activities and initiatives to support rollout of special sale items and line-of-credit applications.
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Developed and maintained knowledge of current sales and promotions.
- Participated in store meetings and product training sessions to understand and sell items.
- Performed inventory control procedures to manage stock.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Worked closely with other departments to understand full scope of available offerings and provide top-notch salesmanship to customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted in development of monthly sales goals to motivate team and drive business objectives.
- Processed and stocked merchandise in accordance with store standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Helzberg Diamonds
04.2015 - 05.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Managed efficient cash register operations.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Commission Sales Appliance Dept
Sears Department Store
09.1997 - 10.2013
- Engaged customers using well-honed interpersonal and people skills to determine which appliances best fit needs and preferences.
- Maintained product knowledge to assist and educate customers on options available.
- Explained benefits and features of warranty programs, resulting in consistent add-on sales
- Aided customers in locating and purchasing merchandise in store and on website to achieve sales goals.
- Utilized [Software] to check item availability in store inventory.
- Demonstrated features and benefits while assisting customers in making informed decisions based on needs and wants.
- Operated store equipment to promote safety and reduce injury.
- Learned and retained vendor and model numbers and adapted as models and specifics changed frequently.
- Relayed information regarding current store promotions, sales and special events to customers.
- Offered insight into features for such appliances as [Type] and [Type] to help customers make educated buying decisions.
- Addressed each customers' needs and wants to recommend suitable product options.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Kept detailed records of inventories, completed sales and customer information to enhance customer experiences.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Demonstrated products and specific features at customer locations and special events.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
- Created and implemented marketing strategies and proposed innovative ideas to attract new clients.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Supported customers continuously from sales process to product set-up and use.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Researched potential clients and markets to prepare for appointments.
Education
High School Diploma -
Oxon Hill High School
Oxon Hill, MD06.1984
Skills
- Relationship Building
- Teamwork and Collaboration
- Product Merchandising
- Customer Service
- Mentoring and Training
- POS System Operation
- Meeting Sales Goals
- Staff Supervision
- Sales Pitching
- Goal-Oriented
- Bilingual
- Team Leadership
Additional Information
I am seeking the position of Sales Team Manager based on my experience working for Belk first as Sales Associate,then as Selling Lead. During this time I have accumulated additional experience and training and assumed additional duties such as Key Person and for closing and opening the store. I have been a devoted and loyal employee of Belk for the past six plus years dedicated to achieving the corporate goals of the company, with an excellent attendance record.
Timeline
Sales Team Manager
Belk
12.2023 - 03.2025
Active Selling Leader
Belk Department Store
05.2017 - 12.2023
Sales Associate
Helzberg Diamonds
04.2015 - 05.2016
Commission Sales Appliance Dept
Sears Department Store
09.1997 - 10.2013
High School Diploma -
Oxon Hill High School
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