Dinah Rivera
Eastland,TX
Summary
Proven customer service expert with a track record of enhancing customer satisfaction at Red Starr through exceptional multitasking and team collaboration. Skilled in operating cash registers with high accuracy and resolving customer complaints effectively, leading to increased loyalty and repeat business. Demonstrates strong greeting guests ability, ensuring a welcoming environment across varied roles.
Overview
2
2
years of professional experience
Work History
Waitress
Red Starr
12.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cashier
Walmart
09.2022 - 06.2024
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Burger King
05.2022 - 09.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Eastland High School
Eastland, TX05.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
Timeline
Waitress
Red Starr
12.2023 - Current
Cashier
Walmart
09.2022 - 06.2024
Cashier
Burger King
05.2022 - 09.2022
High School Diploma -
Eastland High School