Dinah Watson Peterkin
Conroe,TX
Summary
Results-driven operations leader with progressive experience directing high-volume distribution center operations across Fortune 500 and national retail environments. Proven ability to lead diverse workforces of up to 250+ employees while driving measurable improvements in throughput, safety, cost efficiency, and customer service. Adept at translating strategic objectives into actionable plans, optimizing end-to-end supply chain performance, and cultivating a culture of continuous improvement and accountability.
Overview
10
10
years of professional experience
Work History
Manager of DC Operations
CVS Health
11.2024 - Current
- Direct end-to-end distribution operations for a high-volume facility supporting 500+ retail stores, managing a workforce of 250+ employees including 5 managers and 10 leads.
- Spearhead labor planning, shift scheduling, and performance management strategies that improved order fulfillment rates and reduced overtime costs.
- Champion safety culture initiatives resulting in sustained reductions in recordable incidents and improved OSHA compliance metrics.
- Analyze operational KPIs to identify bottlenecks and implement process improvements that increased daily throughput and on-time delivery.
- Lead cross-functional collaboration with transportation, merchandising, and store operations teams to align distribution priorities with business objectives.
Senior Operation Manager
The Vitamin Shop
01.2021 - 11.2024
- Oversaw daily operations and a team of 150+ employees across inbound, outbound, and inventory control functions for a national e-commerce and retail distribution center.
- Drove continuous improvement projects using Lean methodologies, achieving measurable gains in pick-pack accuracy and order cycle time.
- Managed labor budgets, monitored cost-per-unit metrics, and realigned resources to meet seasonal demand fluctuations without sacrificing service levels.
- Partnered with HR and training teams to develop onboarding programs that reduced new-hire turnover and accelerated time-to-productivity.
Operations Manager
Aldi Foods
06.2018 - 12.2020
- Managed warehouse operations including receiving, replenishment, selection, and shipping for a fast-paced grocery distribution environment.
- Coached and developed frontline supervisors, fostering a high-performance culture centered on accountability and teamwork.
- Monitored inventory accuracy and shrinkage, implementing controls that improved stock integrity across the facility.
- Streamlined inventory management processes to enhance accuracy and reduce discrepancies.
- Oversaw workforce management planning, volume predictions and capacity planning.
Operations Manager
Ace Hardware Distribution Center
12.2015 - 06.2018
- Coordinated real-time communication during operational disruptions, including transportation delays and safety incidents.
- Provided targeted updates to leadership and cross-functional teams.
- Participated in daily operational briefings and emergency response calls.
- Developed early communication templates and escalation procedures.
- Managed large teams in a 24/7 environment.
- Monitored KPIs and communicated performance trends.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
05-2026
Skills
- Distribution Center Operations
- Process Improvement & Lean Practices
- Inventory Control & Accuracy
- Strategic Planning & Execution
- Workforce Planning & Labor Optimization
- Team Leadership & Talent Development
- Cross-Functional Collaboration
- Vendor & Carrier Relations
- P&L Awareness & Cost Reduction
- Safety & Regulatory Compliance
- Performance Metrics & KPI Management
- Customer Service Excellence
Timeline
Manager of DC Operations
CVS Health
11.2024 - Current
Senior Operation Manager
The Vitamin Shop
01.2021 - 11.2024
Operations Manager
Aldi Foods
06.2018 - 12.2020
Operations Manager
Ace Hardware Distribution Center
12.2015 - 06.2018
Bachelor of Science - Business Administration
Southern New Hampshire University
Additional Qualifications
- Systems & Software: WMS (Manhattan, Blue Yonder / JDA), TMS, ERP, SAP, Oracle, Microsoft Office 365
- Data & Reporting: Advanced Excel (Pivot Tables, VLOOKUP, Dashboards), Power BI, Tableau
- Methodologies: Lean, Six Sigma Principles, 5S, Kaizen, Root Cause Analysis
- Compliance: OSHA Regulations, DOT Standards, FDA / cGMP Awareness, Hazmat Handling