DEANNA R. BROWN

• Handle high volume incoming calls.
• Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement.
• To assist the physicians and/or administrators in all business and patient care responsibilities.
• Coordinates office communication flow.
• Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families.
• Greet, direct and assist large numbers of visitors and refers visitors to various areas.
• Ensure all patient demographic and insurance information.
• Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc... as necessary.
• Review patient intake information to verify insurance coverage.
• Verify patient insurance information, call for insurance authorization, patient address, telephone, etc...
• Responsible for scheduling new and follow up appointments including patient testing.
• Acts in a non-directive, non-judgmental manner, recognizing an individual's religious, ethical and moral opinions and beliefs.
• Brings new ideas, positive attitude and lots of energy.
• Responsible for maintaining and recording patient schedule.
• Identify and collect co-pays, deductibles and other payments.
• Reconcile patient payments on a daily basis received to cash box and receipt journal.
• Prepare billing sheets.
• Review all billings sheets to ensure they contain necessary information needed to create a claim such as physician name and number, patient name and number, insurance code, referring physician and code, etc...
• Direct billing inquiries to appropriate Regional Office.
• Ensure the clinical staff submits all outpatient billing sheets daily.
• Maintains patient confidentiality.

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• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Designed employee work schedules to address complete operational needs.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Generated streamlined system of organized patient and client accounts through integrating computer and spreadsheet use.
• Entered and updated sensitive customer information during check-ins and room changes.
• Scheduled client meetings and appointments with office employees and collected vital information.
• Greeted incoming visitors, verified credentials and purpose of visit in order to direct appropriate area or personnel.
• Verified patient demographic information, copied documentation and directed to provided information.
• Drafted, copied and forwarded documents and paperwork to facilitate office workflow.

• Greet and answer high level of incoming calls from patients in a friendly, courteous manner
• Accurately collect, record and ensure distribution of patient information to appropriate staff
• Coordinate internal and external phone communication among staff, patients and providers
• Perform clerical, scheduling and record keeping activities, often simultaneously, in support of patients and staff
• Provide information regarding financial policies, registration requirements and referral resources
• Handled sensitive patient data and ensured all intake information was accurately input into their record and analyzed
• Manage Interventional Cardiologist along with one Nurse ARNP schedules and calendar daily
• Schedule diagnostic testing for patient along with Prior Auth
• And Referrals from Insurance companies

• Responsible for providing a variety of services to participants including answering inquiries, data entry, updating client records, and high-volume telephone customer service in a call center setting
• 100-200 outgoing calls made per 8-hour shift
• Maintains eligibility online for all groups per contract and plan guidelines including loading new enrollees and dependents online, terminating enrollees and dependents, making coverage changes, and updating demographic information.