Dineen Guillen
Kissimmee,FL
Summary
Dynamic professional with a proven track record in front office management and customer service excellence, notably at Sportscare Physical And Aquatic Therapy. Skilled in file management and adept at enhancing customer experiences, demonstrated through the successful training of key personnel and optimizing office operations. Achievements include significant improvements in service standards and operational efficiency. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
16
16
years of professional experience
Work History
Bartender
The Hub Again
03.2015 - 12.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Crew Member
Dunkin' Donuts
08.2022 - 10.2022
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
Front Desk Receptionist
Princeton Physical Therapy Center
04.2014 - 12.2014
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Completed all tasks in compliance with company policies and procedures.
- Trained new team members on company procedures, customer service and issue resolution.
- Completed data entry and filing to keep records updated for easy retrieval.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected [Type] payments, processed transactions and updated relevant records.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Front Desk Regional Director
Sportscare Physical And Aquatic Therapy
04.2008 - 04.2014
- Promoted company by giving exciting and dynamic presentations to customers.
- Attended weekly meetings to discuss and optimize strategies.
- Visited sites periodically to view service levels and adherence to global service standards.
- Produced [Number] reports per week to analyze job performance against team goals.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Associate of Science - Medical Assisting
American Business Academy
Hackensack, NJ05.1998
Skills
- Menu Memorization
- Food Running
- Food Service
- Basic accounting
- File Organization
- Office Organization
- File Management
- Mail distribution
- Cash Handling
- Front Office Management
- Customer Service
- Scheduling
Timeline
Crew Member
Dunkin' Donuts
08.2022 - 10.2022
Bartender
The Hub Again
03.2015 - 12.2023
Front Desk Receptionist
Princeton Physical Therapy Center
04.2014 - 12.2014
Front Desk Regional Director
Sportscare Physical And Aquatic Therapy
04.2008 - 04.2014
Associate of Science - Medical Assisting
American Business Academy