DiNeisha D. Fluence
Lutcher,LA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Member Service Representative II
Alliance Safety Council
Gonzales, LA
10.2016 - Current
- Monitor large volume of customers every day with positive attitude and focus on customer satisfaction.
- Processed 50+ background checks per day.
- Respond to over 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Maintain accurate and current customer account data with manual forms processing and digital information updates.
- Maintain clean and orderly check in & out areas by mopping floors, emptying trash cans, and wiping down surfaces.
- Monitor issues carefully and reach out to customers to provide immediate resolution and maintain satisfaction.
- Performs in self-directed environment with minimal input to solve problems and implement resolutions.
- Learned internal & external systems and related service role duties to provide skilled team backup in handling customer demands
Administrative Assistant
St. James Parish School Board
Lutcher, LA
06.2013 - 08.2016
- Processed over 2000 school lunch applications, Ordered groceries & coordinated various menus for multiple schools, and performed various clerical duties.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as company representative.
- Monitored quality control procedures to guarantee preparation and delivery of healthy menu choices.
Sales Associate
Academy Sports & Outdoors
Lafayette, LA
03.2014 - 07.2016
- Organized & Prepared merchandise for sales floor by pricing and tagging racks and shelves to maintain store visual appeal.
- Assisted over 80 customers per day to locate products, answered questions regarding sizing, accessories, and proper care for merchandise. Also ,checked other store systems for merchandise.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Boosted sales 30% to meet end of year goal by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
Education
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
Lafayette, LA08.2016
High School Diploma -
Lutcher High School
Lutcher, LA05.2011
Skills
- Membership Registrations
- Understanding Customer Needs
- Money Transactions
- Administrative and Office Support
- Appointment Scheduling and Confirmation
- Team-Oriented and Cooperative
- Establishing and Maintaining Customer Relationships
- Reading Comprehension
- Excellent Attention to Detail
- Background Applications
- Policy and Procedure Adherence
Timeline
Member Service Representative II
Alliance Safety Council
10.2016 - Current
Sales Associate
Academy Sports & Outdoors
03.2014 - 07.2016
Administrative Assistant
St. James Parish School Board
06.2013 - 08.2016
Bachelor of Science - Business Administration And Management
University of Louisiana At Lafayette
High School Diploma -
Lutcher High School
Similar Profiles
Anna GoreAnna Gore
Customer Service Representative at Alliance Safety CouncilCustomer Service Representative at Alliance Safety Council
Raheem ColeRaheem Cole
Instructor at National Safety CouncilInstructor at National Safety Council
Karen WalkerKaren Walker
Developmental Editor at Professional Services, American Safety CouncilDevelopmental Editor at Professional Services, American Safety Council