Dinesh Patel
Vero Beach,FL
Summary
Dynamic operations leader with a proven track record at 7 ELEVEN Franchise, driving a 10% revenue increase and reducing costs by 30%. Expert in multi-location management and staff training, fostering operational efficiency and high customer satisfaction. Adept at building strong teams and enhancing productivity through innovative solutions.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 25 years of experience. Highly effective and comfortable working with people at all levels in organization.
Also more then 25 years experience in commercial real estate investment including Purchasing commercial properties ,Construction, Property improvements, Getting quote from vendors. Managing, Maintenance of properties, negotiates the leases, Legal Matters, Tenant relationships, Bank relationship, Financial goal & commercial properties selling experience.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
14
14
years of professional experience
Work History
Owner
7-eleven
08.2012 - Current
- Expanded from one to five locations of 7-Eleven Franchise achieving a 10% revenue increase year-over-year
- Reduced operating costs by 30% by standardizing processes across locations
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
Franchise Owner
7-eleven
01.2012 - Current
- Trained staff in compliance and quality assurance, leading to a 95% customer satisfaction rate
- Improved workflow efficiency, reducing wait times by 15%
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
Bachelor of Science (B.S.) in Management - Electrical Engineering
University of Florida
Gainesville, Florida, FL07-1987
Skills
- Multi-location management
- Operational efficiency
- Staff training and development
- Accounting expertise
- Contract management
- Project estimating
- Business development
- Client service
- Business planning
- Labor relations
- Regulatory compliance
- Marketing
- Hiring and staffing
- Staff hiring
- Small business operations
- Cash flow optimization
- Operations management
- Staff management
- Budget development
- Sales management
- Customer relations
- Financial management
- Contract negotiation expertise
- Business management
- Profit and loss analysis
- Business marketing
- Profit and loss
- Financial planning
- Business administration
- Cost reduction
Timeline
Owner
7-eleven
08.2012 - Current
Franchise Owner
7-eleven
01.2012 - Current
Bachelor of Science (B.S.) in Management - Electrical Engineering
University of Florida