Summary
Overview
Work History
Education
Skills
Technology Summary
Affiliations
Timeline
Generic

Tyler Williams

Lawrence

Summary

Dynamic IT professional with extensive experience, excelling in project ownership and team collaboration. Proven ability in network security and user support, driving efficiency and enhancing communication. Adept at managing multi-location operations and implementing effective training programs, ensuring seamless technology integration and user satisfaction.

Overview

15
15
years of professional experience

Work History

Project Owner

Cue Audio
Lawrence
09.2023 - Current
  • Maintained a positive work environment through effective communication, collaboration and problem solving skills.
  • Monitored team performance, provided feedback, managed conflicts, and ensured deadlines were met.
  • Identified potential risks associated with each project and created mitigation strategies.
  • Assessed quality assurance processes throughout all stages of project development.
  • Managed project resources, including budget, timeline and personnel.
  • Developed detailed project plans and tracked progress against goals.
  • Provided guidance to staff members in order to achieve desired results.

IT Network/Systems Administrator

Ryan Lawn & Tree
06.2016 - Current
  • Cisco Meraki Networking Hardware
  • VPN Setup
  • QoS/Traffic Tagging
  • Load Balancing (Dual ISP)
  • Security Software
  • Cisco Umbrella DNS Filtering
  • Vipre Endpoint Security
  • Windows Server (Vmware)
  • VoIP/Call Center Setup & Maintenance (RingCentral)
  • Support 13 Remote Branches
  • Support 500 Employees
  • WFH Network Connections
  • Call Center Representatives
  • Standard Office Personnel (Accounting/HR/Training)
  • Field Technicians (Cell Phones/Tablets/Laptops/Mobile Printers)
  • Multi-Branch Printer Setup/Management/Reporting

Network Administrator

Lawrence Police Department
Lawrence
09.2022 - 09.2023
  • Assisted in developing long-term strategies for the organization's IT infrastructure.
  • Conducted routine maintenance tasks such as patching cables, replacing defective components or reconfiguring equipment.
  • Monitored system performance to ensure availability of all services and systems to authorized users.
  • Responded quickly to user requests for assistance with computer or network problems.
  • Diagnosed network issues using tools such as packet sniffers and protocol analyzers.
  • Created detailed documentation of all configurations, processes and procedures related to the network environment.

Technical Adviser

Progressive Communication
12.2013 - 06.2016
  • Assist Companies with Large Scale Moves
  • Site Survey Potential Buildings
  • Test ISP QoS
  • Run Cabling (Cat5/Cat5e/Cat6)
  • Install VoIP/Network/Server/Rack Equipment
  • IT and End User Training
  • VoIP Systems
  • Cisco Meraki Networking Systems
  • Security Cameras

IT Coordinator

Riverkey Creative
06.2010 - 07.2013
  • Windows and macOS Server Maintenance
  • Run Cabling (Cat5/Cat5e/Cat6)
  • Render Farm Setup & Maintenance
  • SFTP/FTP Server Maintenance (Client Deliverables)

IT Consultant

KMBC 9 News
05.2013 - 06.2013
  • Create an Isolated Network for a Social Media Set
  • Lay out Green Screen
  • Network Social Media Feeds
  • Setup Displays and Feeds for Live TV

Education

A.A.S - Information Technology - Networking

JCCC
Overland Park, KS

High School Diploma -

Veritas Christian Academy
Lawrence

Skills

  • Diagnosing software and hardware issues on both Windows and Mac computers
  • Situational awareness when troubleshooting a workstation or networking problem
  • Excellent communication and customer care skills
  • Great organizational skills
  • Desire to expand knowledge and improve overall efficiency
  • WFH setup experience
  • Call center technology management
  • Multi-location management
  • Acquisition/merger implementation
  • Analytical skills
  • Enterprise resource planning/management
  • Network security
  • User support
  • Employee training

Technology Summary

Windows, Window Server, Unix, VMware, Mac OS, LAN, Wi-Fi, WAN, VPN, High level of user satisfaction, Excellent problem-solving skills, The ability to explain solutions clearly in non-technical terms

Affiliations

  • Homesteading
  • Family

Timeline

Project Owner

Cue Audio
09.2023 - Current

Network Administrator

Lawrence Police Department
09.2022 - 09.2023

IT Network/Systems Administrator

Ryan Lawn & Tree
06.2016 - Current

Technical Adviser

Progressive Communication
12.2013 - 06.2016

IT Consultant

KMBC 9 News
05.2013 - 06.2013

IT Coordinator

Riverkey Creative
06.2010 - 07.2013

A.A.S - Information Technology - Networking

JCCC

High School Diploma -

Veritas Christian Academy

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