Summary
Overview
Work History
Education
Skills
Summary Of Qualifications
Certification
Timeline
Generic

DINESHIA JOHNSON

Cypress

Summary

Diligent in Business Management and Operations with background as National Certified Pharmacy Technician Supervisor. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

National Certified Pharmacy Technician Supervisior

CVS Pharmacy
11.2016 - Current


  • Supervised pharmacy operations, enhancing workflow efficiency and optimizing inventory management.
  • Trained and mentored junior technicians, fostering skill development and teamwork within the pharmacy team.
  • Collaborated with healthcare providers to ensure timely medication delivery and address patient inquiries effectively.
  • Utilized pharmacy management software to maintain accurate records and streamline communication between departments.
  • Conducted regular audits of medication stock levels, ensuring compliance with state and federal guidelines.
  • Ensured smooth daily operations by coordinating pharmacy technician schedules, delegating responsibilities effectively based on individual strengths and workload capacity.
  • Assisted pharmacists in managing drug inventory levels for optimal availability and reduced waste.
  • Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
  • Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.

Supervisor

Sam’s Management
11.2009 - 04.2016
  • Supervised daily operations, ensuring compliance with safety standards and company policies.
  • Coordinated staffing schedules to optimize resource allocation and meet operational demands.
  • Developed and implemented process improvements, increasing productivity across departments.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Trained and mentored team members to enhance performance and efficiency in workflows.

Education

Certificate in High School Diploma -

Capitol High
Baton Rouge, LA
06-2009

Bachelor of Science - Business Administration And Management

University of Phoenix
Baton Rouge, LA
01.2020

Masters of Business - Business Administration And Management

University of Phoenix
Baton Rouge, LA
11-2025

Skills

  • Composition and Communications I & II
  • Problem-solving skills
  • Critical Thinking and Creative Problem Solving
  • Business Communications
  • Computer Application and Systems
  • HIPAA Compliance
  • Data entry Proficiency
  • Insurance Verification
  • Workflow optimization
  • Staff development

Summary Of Qualifications

  • Experienced and motivated business professional with outstanding customer relation skills and retail.
  • 5+ years of business experience including management responsibility.
  • Wide-ranging of knowledge of both commercial and residential business with working and managing the company.
  • Extensive organizational, multi-tasking and problem-solving skills.
  • Excellent communications skills, mainly in the area of establishing relationships with potential new business owners and sellers.

Certification


  • CPhT - Certified Pharmacy Technician

Timeline

National Certified Pharmacy Technician Supervisior

CVS Pharmacy
11.2016 - Current

Supervisor

Sam’s Management
11.2009 - 04.2016

Certificate in High School Diploma -

Capitol High

Bachelor of Science - Business Administration And Management

University of Phoenix

Masters of Business - Business Administration And Management

University of Phoenix

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