Kathy Bohannon
Mabank,Tx
Summary
Proactive pharmacy technician skilled in workflow optimization and team collaboration. Successfully led initiatives that reduced prescription processing time while ensuring compliance with state regulations and maintaining patient confidentiality.
Overview
12
12
years of professional experience
Work History
Certified State, National Pharmacy Technician
Walgreens Pharmacy
Mabank, TX
02.2019 - Current
- Processed prescription orders accurately and efficiently in fast-paced environment.
- Managed inventory levels, ensuring timely restocking of medications and supplies.
- Trained new pharmacy technicians on operational procedures and safety protocols.
- Ensured compliance with state and federal regulations during daily operations and audits.
- Collaborated with healthcare professionals to optimize patient care strategies.
- Utilized pharmacy management software to track prescriptions and manage inventory levels effectively.
- Delivered exceptional customer service through empathetic listening, proactive problem-solving, and clear communication skills.
- Expedited prescription processing times by utilizing advanced software systems for efficient data entry, verification, and insurance billing tasks.
- Contributed to pharmacy revenue growth by actively promoting available services and products, such as medication adherence programs or over-the-counter supplements.
- Contributed to the reduction of medication errors by meticulously following proper procedures for prescription filling and labeling.
- Maintained patient confidentiality and adhered to HIPAA regulations, ensuring secure handling of sensitive information.
- Participated in continuous education programs to stay current with industry standards and maintain certification requirements as a National Certified Pharmacy Technician.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved third-party billing, computer system and customer service issues.
Sales Associate
Brookshires Grocery Store
Mabank, TX
02.2019 - 02.2021
- Operated point-of-sale systems, processing transactions accurately and maintaining cash register integrity.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated POS terminals and cash drawer balancing.
- Assisted customers by answering questions and fulfilling requests.
- Worked collaboratively within a diverse team of associates reflecting varied backgrounds and experiences.
Manager
Renas Petrolium Tiger Mart
Kemp, TX
03.2014 - 01.2019
- Oversaw daily operations ensuring efficient workflow and adherence to safety standards.
- Coordinated with suppliers to maintain stock levels while minimizing costs and maximizing quality.
- Accomplished multiple tasks within established timeframes.
Education
Massage Therapy - Massage Therapy
Eastfield College
Mesquite, TX05-2004
High School Diploma -
Mabank High School
Mabank, TX05-1989
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Pharmaceutical calculations
- Pharmacy software proficiency
- Medicare and medicaid process
- Pharmacology
Timeline
Certified State, National Pharmacy Technician
Walgreens Pharmacy
02.2019 - Current
Sales Associate
Brookshires Grocery Store
02.2019 - 02.2021
Manager
Renas Petrolium Tiger Mart
03.2014 - 01.2019
Massage Therapy - Massage Therapy
Eastfield College
High School Diploma -
Mabank High School