Dinizio Palumbo
Cincinnati,OH
Summary
Dedicated crew trainer with proven expertise in customer service and employee training. Focused on compliance adherence and performance evaluation while optimizing team coverage to enhance operational efficiency.
Overview
7
7
years of professional experience
Work History
Electronics/ Online Shopper
Walmart
2022.03 - 2022.09
- Selected items efficiently based on customer orders to ensure timely fulfillment.
- Assisted in inventory management by restocking shelves and maintaining product availability.
- Utilized Walmart's online shopping platform to process customer transactions accurately.
- Communicated effectively with team members to optimize workflow during peak hours.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Crew Trainer
McDonald’s
2022.11 - Current
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations through diligent monitoring and training.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Evaluated employee performance and provided constructive feedback for improvement.
Host/Busser
Texas Roadhouse
2019.07 - 2020.03
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted with menu explanations, enhancing guest dining experience.
- Collaborated with servers to coordinate timely service and maintain efficiency.
- Trained new hosts on procedures and customer service standards.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
High School Diploma -
Colerain High School
Colerain Ohio 08.2026
Skills
Customer service
Employee training
Cash handling
Team leadership
Timeline
Crew Trainer
McDonald’s
2022.11 - Current
Electronics/ Online Shopper
Walmart
2022.03 - 2022.09
Host/Busser
Texas Roadhouse
2019.07 - 2020.03
High School Diploma -
Colerain High School