Dino Tursic
Salt Lake City,Utah
Summary
Enthusiastic and results-driven employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Admissions Officer
Neumont College Of Computer Science
Salt Lake City, UT
03.2023 - Current
- Managed over 2000 students that had requested information to learn more about the college and computer science.
- Conducted 20+ minute interviews with the students and their parents to evaluate if they will succeed in the program.
- Worked with the students and their families in the enrollment process from start to finish for around a year. This includes starting and completing an application, evaluating high school and college transcripts, connecting all families to meet with their financial aid and housing coordinators and giving follow up phone calls every two weeks.
- Worked closely with financial aid for every student to ensure they are able to complete their FAFSA.
- Conducted multiple campus tours for families that wanted to see the campus in person.
- Helped coordinate a yearly event for families to fly to Salt Lake City to take in the experience. I would work with the families over the phone to schedule the hotel stay and the flight and provided the schedule for the entire day. Consistently throughout each event, I was in charge of conversing with the guests and doing housing tours.
Data Technician
Myriad Genetics
Salt Lake City
09.2021 - 09.2022
- Transcribed and verified sensitive data to deliver over 250 reports daily with absolute accuracy, exceeding company expectation by 160%
- Utilized company software with efficiency, processing and maintaining sensitive information of over thousands of clients monthly
- Accurately flagged reports needing additional services and routed this information to the appropriate teams to prevent service delays, improving the timeliness and accuracy of data entry processes, reversing longstanding issues of erroneous reports
- Provided administrative support to include word processing, mail preparation, copying distribution, and assistance in all areas of clerical support as necessary
- Purchase, receive, store, and replenish office supplies and maintained office equipment between multiple printers, fax machines, and scanners.
Account Manager
Discover Financial Services
Salt Lake City
09.2019 - 08.2020
- Managed incoming and outgoing correspondence with clients up to over 200+ calls daily to retrieve client information with 100% accuracy, answered pressing inquiries, and provided prompt customer support with a professional, friendly, and patient attitude
- Completed client insight reports and input over 10,000 units of sensitive data daily with absolute accuracy
- Effective utilized service knowledge and customer protocols to resolve issue efficiency and reduce wait times
- Proactively memorized over 45 company services
- Achieved recognition in providing excellent customer support with a 100% satisfaction rate in customer reviews and call handle time among team members for four months in a row.
Assistant Coordinator
Veterans First Mortage
Salt Lake City
08.2017 - 08.2019
- Took 100+ calls daily to transcribe necessary information into company systems with 97.8% accuracy
- Provided client assistance daily, answering inquires while individualizing company services accordingly to the client's needs, resulting in excellent customer relations ratings
- Supported company development process by organizing company development leads, both client and strategic partners and tracking ongoing relationship management while setting up introductory calls and meetings
- Coordinated and tracked clients that previously turned down company services and effectively maintained their interest, effectively raising company clientele numbers.
Education
Computer Science -
Salt Lake Community College
05-2018
Skills
- 120 WPM
- Fluent in English
- Fluent in Bosnian
- Fluent in Serbian
- Fluent in Croatian
- Proficiency in Microsoft Office
- Administrative Support
- Phone Etiquette
- Reporting
- Customer Support
- Organizational Skills
- Relationship Building
- Teamwork and Collaboration
Timeline
Admissions Officer
Neumont College Of Computer Science
03.2023 - Current
Data Technician
Myriad Genetics
09.2021 - 09.2022
Account Manager
Discover Financial Services
09.2019 - 08.2020
Assistant Coordinator
Veterans First Mortage
08.2017 - 08.2019
Computer Science -
Salt Lake Community College
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