Dinora Bustillo

In charge of all payment agreement.

• Taxpayer attention, monitoring, control of payment of subscribed payment plans.
• Preparation of weekly and monthly reports of the activities carried out.
• In charge of the payment plans of taxpayers with arrears of previous years.
• Customer Service
• Assistance, preparation, and monitoring of payment agreements.

• Implemented innovative solutions to complex problems, resulting in increased efficiency and cost savings for the company.
• Payment taxes supervisor, in charged to work planning, staff assignment, control and monitoring staff work.
• Activity Report weekly and monthly.

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
• Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
• Visits with Prosecutors of the Public Ministry to follow up on customer cases.
• Generated customer satisfaction surveys to analyze results into action plans, control and monitoring the surveys to increase qualify and better service.
• Evaluated employee performance and conveyed constructive feedback to improve skills, and when it was necessary provided training.
• Collaborated with other departments to give a better and quickly service to the customers.
• Made reports to the manager weekly, monthly and when they required for any meeting or presentation.

• Reduced default rates.
• Current account analysis, call tax payment to ask for payment, visit tax payments for collection, fix the account if any error was made.
• Report the collection to the manager and the activities that made.

• Generated reports detailing findings and recommendations.
• Authorization of Adjustments
• Supervision of staff

• Investigated and resolved customer inquiries and complaints quickly.
• Personal loan, provided whole information about loan, investigated the credit record, filling out the loan application form.
• Provide information on new banking products, such as savings account, checking account, term deposit, types of loans, credit card. term deposit.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• In charge of checkbooks, receiving check requests, preparing checkbooks, sending checkbooks to the closest agencies for clients.
• resolution of customer complaints