Dinora Fernandez

• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Handled customer service by dealing with complaints organizing stock and a customer questions.
• Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Delivered in-depth information on product features so customers could make educated decisions before purchase.
• Help customers by asking questions and making suggestions for purchases.
• Resolve customer issues promptly and efficiently.
• Manage inventory and restock as needed.

• Managed client assessments to develop and implement personalized care plans.
• Coordinated multidisciplinary team meetings to ensure holistic patient support.
• Monitored client progress and adjusted interventions based on evolving needs.
• Advocated for clients to access resources and services within healthcare system.
• Facilitated communication between clients, families, and healthcare providers to optimize outcomes.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.

Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.

Compassionate and detail-oriented Phlebotomist with 2 years of experience in clinical and infectious disease settings. Expert in venipuncture, rapid HIV/STI testing, and providing trauma-informed patient counseling. Committed to maintaining absolute confidentiality, universal precautions, and a comforting, non-judgmental environment for diverse patient populations.

Core Competencies

• Rapid HIV/HCV Screening
• Venipuncture & Capillary Draws
• Infection Control & Universal Precautions
• Strict Confidentiality & HIPAA
• Trauma-Informed Patient Counseling
• Specimen Processing & Labeling
• Patient HIV testing counselor

Professional Experience

Infectious Disease & Wellness Clinic | lake land fl Testing Counselor

• Performed rapid and diagnostic HIV/STI testing for 20 patients daily, providing pre- and post-test counseling and risk-reduction planning.
• Maintained a \(98\%\) first-stick success rate, effectively drawing blood from complex and compromised patient veins.
• Educated patients on test results, window periods, and active treatment options while strictly adhering to state health protocols and privacy standards.
• Processed, centrifuged, and labeled blood specimens for transport to reference labs, ensuring zero mislabeling incidents.
• Adhered to strict OSHA and facility-specific infection control guidelines, reducing contamination incidents through proper PPE utilization and aseptic technique.
• Connected positive-testing patients to specialized medical care teams and social workers, facilitating a seamless continuum of care.
• HIV/AIDS Counseling Certification State Department of Health or HealthHIV
• Basic Life Support (BLS), American Heart Association