Dinora Martinez
Ontario,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
14
14
years of professional experience
Work History
DqueenD Beauty Supply
Sale Representive
Mira Loma, California
01.2014 - 01.2022
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Greeted customers and provided customer service.
- Provided customer service assistance when requested.
- Emphasized fast, friendly customer service.
- Greeted customers and provided customer service assistance.
- Cultivated new online customer account and affiliate relationships to grow customer base.
- Launched and maintained eCommerce site with continued optimizations to deliver outstanding customer experiences.
Dental Assistant
Soft Touch Family Dentist
La Mirada, California
01.2008 - 12.2013
- Conducted dental cleanings and checked teeth for cracked fillings.
- Maintained a neat, clean and organized environment throughout the office.
- Took medical and dental history and recorded vital signs of patients.
- Updated patient records with new data and treatment information.
- Took digital X-rays of teeth using radiographic equipment.
- Conducted routine maintenance of equipment used in dentistry operations.
- Explained dental services and payment plans to help patients make informed decisions.
- Selected and prepared tools used for procedures by sanitizing and arranging.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Built loyal patient following and retained return patients by providing empathetic and caring service.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
- Ensured compliance with infection control policies and procedures.
- Handled billing inquiries from insurance companies regarding claims submitted by the office.
- Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
- Performed basic laboratory tasks, such as pouring impressions and trimming models.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Education
Dental Hygiene
Dental Profesional Program
Cerritos, CA06-2008
High School Diploma -
Norwalk High School
Norwalk, CA06-2007
Skills
- Time management
- Training & Development
- Critical thinking
- Active listening
- Problem-solving
- Research
- Organization
- Supervision and leadership
- Data entry
- Organization and time management
- Written communication
- Microsoft office
- Problem resolution
- Teamwork and collaboration
Timeline
DqueenD Beauty Supply
Sale Representive
01.2014 - 01.2022
Dental Assistant
Soft Touch Family Dentist
01.2008 - 12.2013
Dental Hygiene
Dental Profesional Program
High School Diploma -
Norwalk High School