Dinora Montiel
Bay Shore
Summary
Versatile and bilingual professional with a proven track record in administrative support and customer service, notably at Islip Town Clerk’s Office. Excelled in enhancing office efficiency and data accuracy, alongside a positive attitude and exceptional time management skills. Demonstrated ability to adapt and achieve in fast-paced environments, significantly improving customer satisfaction and operational workflows.
Overview
9
9
years of professional experience
Work History
Office Assistant Spanish Speaking
Islip Town Clerk’s Office
04.2024 - Current
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
- Input data into spreadsheets and databases.
- Utilized office management software to record and track customer information.
- Ensured accuracy in data entry for passport applications, reducing errors and improving overall office efficiency.
- Provided excellent customer service to applicants, addressing their questions and concerns while guiding them through the application process.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Operated specialized photographic equipment to obtain photographs for Taxi' licenses or passport photo identification cards.
Front Desk Coordinator
Ideal School of Allied Health Care
04.2022 - 10.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Updated client records accurately and efficiently, ensuring data integrity within the system.
- Scheduled appointments in computer system.
- Collaborated with team members to address guest needs and ensure seamless operations.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
- Read and responded to emails, answered telephone calls on multi-line phone system and transferred callers.
- Ran end-of-day reports and batches and notified staff of necessary corrections and resolutions.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Construction Worker
City Of Los Angeles - Public Works
03.2016 - 08.2020
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Gathered and disposed of worksite debris to remove safety hazards.
- Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
- Completed construction projects on time by adhering to strict deadlines and prioritizing tasks appropriately.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Assisted with successful, time-sensitive renovations of various structures.
- Adapted quickly to changing project requirements, demonstrating flexibility and resourcefulness in adjusting schedules and priorities accordingly.
- Loaded and unloaded materials onto trucks and trailers.
Education
Electrical Construction And Maintenance - Electrician
Los Angeles Trade Technical College
Los Angeles, CA06-2015
High School Diploma -
Manual Arts High School
Los Angeles, CA06-2003
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- File organization
- Administrative support
- Front office management
- Clerical support
- Spanish and English fluency
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Office Assistant Spanish Speaking
Islip Town Clerk’s Office
04.2024 - Current
Front Desk Coordinator
Ideal School of Allied Health Care
04.2022 - 10.2023
Construction Worker
City Of Los Angeles - Public Works
03.2016 - 08.2020
Electrical Construction And Maintenance - Electrician
Los Angeles Trade Technical College
High School Diploma -
Manual Arts High School
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