Dinora Roman Gonzalez
1610 Bowe LN SW Albuquerque
Summary
I am a dedicated and compassionate professional with a strong background in veterinary care and over five years of customer service experience. I have three years of experience in veterinary assistance/technician, emergency medical services, and ten years of equine experience. I am dedicated to delivering exceptional care and support to my customers and patients in a clinic setting. I am bilingual in English and Spanish, which facilitates effective communication, and my proficiency in computer applications positions me as a well-rounded candidate in the field and within the community.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Emergency Vehicle Operator (EVO)
Superior Ambulance
07.2024 - Current
- 12-16-hour grave shifts
- Responsible for the safe transportation of emergency medical personnel and patients to medical facilities, utilizing lights and sirens when necessary.
- Collaborate with EMTs and Paramedics to ensure seamless delivery of patient care, assisting with emergencies as required.
- Maintain a thorough understanding of Albuquerque’s road systems and EMS response systems to optimize response times.
- Starting rate $14.75/hr. Pay raise by a year to $15.19/hr
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies.
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
- Restrained violent or non-compliant patients in emergency situations.
Ranch Manager/ Caregiver
Broken M Ranch LLC
06.2015 - Current
- Managed the operations of a horse motel and boarding stables, ensuring the efficient care of all horses and the proper functioning of daily activities.
- Maintained the cleanliness and organization of guest houses and the main residence, providing a welcoming and comfortable environment for all visitors. Responsibilities included overseeing laundry services and addressing maintenance requirements.
- Delivered compassionate support to disabled veterans, assisting with personal care, meal preparation, and recreational activities, to foster a respectful and supportive atmosphere, as well as used the horses boarded at the location for therapy
- Starting rate $15/hr, Ending rate $20/hr
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Veterinary Technician
East Mountain Veterinary Clinic
12.2022 - 03.2023
- Animal handling, animal restraint, both large and small
- Assist the veterinarian and assist the other members in the clinic with customer service or anything they need
- Pay $15.00/hr
- Triaged incoming patients to determine treatment needs and urgency of care.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Restrained animals to protect veterinarians from potential harm.
Equine Veterinary Assistant/ Tech
Albuquerque Equine Clinic
09.2022 - 10.2022
- Acquired practical experience by assisting Equine Veterinarians in surgical preparations and post-operative care.
- Conducted thorough check of equine condition and assisted in managing equine patients within the clinic setting.
- Demonstrated foundational knowledge in equine anatomy and healthcare practices while preparing medications
- Recorded symptoms and documented medical observations to inform treatment decisions.
Dispatcher
Albuquerque Public Schools Police
05.2020 - 06.2021
- 10-hour day shifts, dispatch officers to school when needed
- Contact 911 when instructed for serious events, write information in the CAD system, and ensure officer safety as dispatchers were their eyes via public information and school cameras
- Pay $15.19/hr
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch, and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Answered calls from automatic routing system and took basic information from callers.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Dispatched and coordinated emergency services teams according to high-priority calls.
Groom, Exercise rider
Albuquerque Downs Racetrack Barn Area
05.2015 - 07.2019
- Provided comprehensive care for racehorses, including grooming, bathing, saddling, and exercising horses.
- Ensured clean and safe environments for horses by maintaining the cleanliness of stalls and proper management of feed and bedding.
- Monitored horse health and behavior, reporting any issues to the trainer for prompt medical attention.
- Starting rate $750.00/Week, Ending rate $900.00/Week
- Cleaned and brushed horses' coats to improve skin and coat and decrease health problems.
- Mucked out stables, swept yard and stacked feed and bedding to foster clean and comfortable environment for animals.
- Checked horses for wellness issues to report problems or treat minor ailments and injuries.
Education
Associates in Criminology - Criminology
Central New Mexico Community College Main Campus
Albuquerque, NM05-2027
Bachelor of Science - Animal Science
New Mexico State University
Las Cruces, NM05-2036
High School Diploma -
New America School
Albuquerque, NM05.2016
Skills
- Computer Skills: Microsoft & Google Workspace
- Data entry and document management
- Basic knowledge of social media platforms and digital tools
- Professional written and verbal communication
- Collaborative team member with strong interpersonal skills
- Quick learner with strong adaptability
- Reliable and self-directed work style
- Medical & Clinical Skills
- Patient care and caregiving experience
- Knowledge of equine health and care
- Customer Service Expirience
- 1 year of call center experience in a fast-paced setting
- Appointment support, client assistance, and front-desk style responsibilities
- Phone etiquette
- Multi-line telephone systems
- Organization skills
Certification
- CPR BLS Provider
- Drivers License
Languages
English
Spanish
Timeline
Emergency Vehicle Operator (EVO)
Superior Ambulance
07.2024 - Current
Veterinary Technician
East Mountain Veterinary Clinic
12.2022 - 03.2023
Equine Veterinary Assistant/ Tech
Albuquerque Equine Clinic
09.2022 - 10.2022
Dispatcher
Albuquerque Public Schools Police
05.2020 - 06.2021
Ranch Manager/ Caregiver
Broken M Ranch LLC
06.2015 - Current
Groom, Exercise rider
Albuquerque Downs Racetrack Barn Area
05.2015 - 07.2019
Associates in Criminology - Criminology
Central New Mexico Community College Main Campus
Bachelor of Science - Animal Science
New Mexico State University
High School Diploma -
New America School