Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diogo Cruz

Washington,DC

Summary

Efficient ramp agent with top-notch communication skills. Enjoys working as both part of a team and in a solitary role. Pursuing a ramp agent role with a nationwide airline services company.

Overview

7
7
years of professional experience

Work History

Fleet Service Agent

American Airlines
05.2022 - Current
  • Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area
  • Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations
  • Move baggage and cargo of various weights to and from aircraft
  • Played a key role in the development of fleet acquisition strategies, carefully balancing long-term operational needs with budgetary constraints.

Ramp Agent

Southwest Airlines
03.2019 - 05.2022
  • Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines
  • Shifts can include early mornings, late evenings, weekends, and holidays
  • Provide friendly service to and maintains positive relationships with all internal and external Customers
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.

Fleet Service Agent

Piedmont Airlines
08.2017 - 07.2020
  • Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area
  • Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations

Education

GED -

Universidade Nove De Julho ( UNINOVE )
Brazil - Sao Paulo

Skills

    • Strong teamwork
    • Interpersonal abilities
    • Safety Regulations
    • Airline Policies
    • Teamwork and Collaboration
      • Excellent Communication
      • Customer service
      • Friendly and hardworking
      • Bilingual Portuguese and English

Languages

Portuguese
Native or Bilingual
Spanish
Elementary

Timeline

Fleet Service Agent

American Airlines
05.2022 - Current

Ramp Agent

Southwest Airlines
03.2019 - 05.2022

Fleet Service Agent

Piedmont Airlines
08.2017 - 07.2020

GED -

Universidade Nove De Julho ( UNINOVE )

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Diogo Cruz