Diogo Cruz
Washington,DC
Summary
Efficient ramp agent with top-notch communication skills. Enjoys working as both part of a team and in a solitary role. Pursuing a ramp agent role with a nationwide airline services company.
Overview
7
7
years of professional experience
Work History
Fleet Service Agent
American Airlines
Arlington, VA
05.2022 - Current
- Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area
- Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations
- Move baggage and cargo of various weights to and from aircraft
- Played a key role in the development of fleet acquisition strategies, carefully balancing long-term operational needs with budgetary constraints.
Ramp Agent
Southwest Airlines
Arlington, VA
03.2019 - 05.2022
- Ramp Agents are problem-solvers who enjoy working in a fast-paced environment and collaboratively with other Ground Operations Teams to meet flight departure timelines
- Shifts can include early mornings, late evenings, weekends, and holidays
- Provide friendly service to and maintains positive relationships with all internal and external Customers
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over [Number] daily flights.
Fleet Service Agent
Piedmont Airlines
Dulles, VA
08.2017 - 07.2020
- Fleet Service Clerks perform the handling of items on and off aircraft, carts, containers, and trucks; transporting items between terminals and aircraft; receiving, delivering, weighing and documenting of cargo in a cargo specific facility (warehouse) or a loading dock area
- Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations
Education
GED -
Universidade Nove De Julho ( UNINOVE )
Brazil - Sao PauloSkills
- Strong teamwork
- Interpersonal abilities
- Safety Regulations
- Airline Policies
- Teamwork and Collaboration
- Excellent Communication
- Customer service
- Friendly and hardworking
- Bilingual Portuguese and English
Languages
Portuguese
Native or Bilingual
Spanish
Elementary
Timeline
Fleet Service Agent
American Airlines
05.2022 - Current
Ramp Agent
Southwest Airlines
03.2019 - 05.2022
Fleet Service Agent
Piedmont Airlines
08.2017 - 07.2020
GED -
Universidade Nove De Julho ( UNINOVE )