Dion Boomershine
Coopersville
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
SpartanNash
10.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Little Cesars
Little Cesars
05.2016 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Housekeeping Supervisor
Devils Thumb Ranch Resort & Spa
03.2007 - 03.2013
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
No Degree - Criminal Justice
Montcalm Community College
Sidney, MISkills
- Team Development
- Money Handling Abilities
- Conflict Mediation
- Promotional Support
- Shipping Procedures Understanding
- Customer Service
- Critical Thinking
- Stock Management
- Receiving Support
- Stocking and Replenishing
Timeline
Customer Service Representative
SpartanNash
10.2020 - Current
Little Cesars
Little Cesars
05.2016 - 10.2020
Housekeeping Supervisor
Devils Thumb Ranch Resort & Spa
03.2007 - 03.2013
No Degree - Criminal Justice
Montcalm Community College