Dion Burgess
Simsbury,CT
Summary
Dynamic Product Manager with a proven track record at Cigna Corporation, specializing in product strategy and lifecycle management. Expert in KPI tracking and Agile methodologies, I successfully launched innovative healthcare solutions, enhancing user experience and driving sales conversions. Adept at stakeholder communication, I foster collaboration across teams to achieve strategic goals.
Overview
1
1
Certification
30
30
years of professional experience
Education
Bachelor of Science - Management And Insurance
06.1998
Skills
KPI tracking
Project planning
Product strategy
Product lifecycle management
Product roadmaps
Data-driven decision making
Teamwork and collaboration
User story creation
Product vision and strategy
Product development
Agile software development
Critical thinking
Stakeholder communications
Product backlog management
Prioritization and execution
Interpersonal communication
Roadmap development
Goal setting
Product vision definition
Data analytics
Timeline management
Competitive analysis
Strategic planning
Jira, atlassian, rally
End to end feature delivery
User and UX research
Project management
Work History
Digital Product Manager
Cigna Corporation
04.2014 - Current
- Collaborated with cross-functional teams to define product goals and features.
- Assisted in developing user stories and acceptance criteria for new features.
- Supported project management activities, tracking progress and timelines.
- Analyzed competitor products to identify trends and opportunities for innovation.
- Engaged with stakeholders to align on project objectives and deliverables.
- Collaborated with UX (User Experience) team to incorporate customer feedback and User Acceptance Test (UAT) into future patches and iterations.
- Participated in triaging production bugs and malfunctions, adjusting development milestones and release schedules accordingly.
- Championed best practices in UX/UI design principles across organization, raising awareness of their importance in driving positive business outcomes.
Product Development Manager
Cigna Corporation
Bloomfield, CT
12.2005 - 03.2014
- Led cross-functional teams to develop innovative product strategies aligned with market trends.
- Streamlined product development processes, enhancing efficiency and reducing time-to-market for new offerings.
- Mentored junior staff, fostering skill development and promoting a collaborative team environment.
- Conducted market research to identify customer needs and inform product design decisions effectively.
- Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
- Collaborated with marketing teams to create compelling product messaging, leading to increased sales and market share.
- Increased customer satisfaction with product quality by implementing rigorous testing protocols and addressing issues promptly.
- Approved product documentation to promote easy-to-follow manuals and technical documents.
- Launched successful digital marketing campaigns that achieved goals for increased website traffic.
- Managed cross-functional teams to ensure timely delivery of high-quality products, resulting in strong stakeholder satisfaction.
- Evaluated competitor offerings, gathering insights to inform future product enhancements and maintain a competitive edge.
- Managed product lifecycles by monitoring product research, development and determining retirement dates.
Screening Board Associate
Cigna Corporation
Bloomfield, CT
06.1996 - 01.2004
- Developed strategic plans to enhance operational efficiency and streamline processes.
- Led cross-functional teams to implement process improvements and optimize workflows.
- Analyzed data trends to inform decision-making and improve overall team performance.
- Mentored junior staff, fostering skill development and promoting a collaborative environment.
Certification
FLMI LOMA Institute September 1996
Accomplishments
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
Timeline
Digital Product Manager - Cigna Corporation
04.2014 - Current
Product Development Manager - Cigna Corporation
12.2005 - 03.2014
Screening Board Associate - Cigna Corporation
06.1996 - 01.2004
University of Hartford - Bachelor of Science, Management And Insurance