Dion Cruz
Fredericksburg,TX
Summary
Dynamic and detail-oriented professional with extensive experience at H-E-B, excelling in customer service and online order processing. Proven ability to enhance customer satisfaction through personalized recommendations and efficient order coordination. Recognized for strong product knowledge and effective communication skills, ensuring accurate and timely fulfillment of customer needs.
Overview
4
4
years of professional experience
Work History
Personal Shopper/ Curbie
H-E-B
01.2023 - Current
- Assisted customers in selecting products based on preferences and needs.
- Developed knowledge of product features and trends to enhance shopping experience.
- Coordinated with suppliers to ensure timely availability of requested items.
- Provided personalized recommendations to improve customer satisfaction and loyalty.
- Handled customer inquiries and resolved issues promptly to maintain quality service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Server Assistant
Hill Top Cafe
06.2021 - 08.2021
- Assisted customers in selecting products based on preferences and needs.
- Developed knowledge of product features and trends to enhance shopping experience.
- Coordinated with suppliers to ensure timely availability of requested items.
- Provided personalized recommendations to improve customer satisfaction and loyalty.
- Handled customer inquiries and resolved issues promptly to maintain quality service.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Tracked substitutions and informed customers of changes.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
Education
Fredericksburg High School
1 107 State Hwy 16 Fredericksburg TxSkills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Online order processing
- Heavy lifting
- Verifying order accuracy
- Product knowledge
- Merchandise selection
- Product expertise
- Verbal and written communication
- Order coordination
- Product awareness
- Online ordering
Languages
Spanish
Native or Bilingual
Timeline
Personal Shopper/ Curbie
H-E-B
01.2023 - Current
Server Assistant
Hill Top Cafe
06.2021 - 08.2021
Fredericksburg High School
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