Dion Fry

Dynamic Export Documentation Specialist with proven expertise at Ekman Recycling, adept in managing complex export processes and ensuring compliance with international regulations. Skilled in Letters of Credit and customer service, I enhance productivity and streamline workflows, consistently delivering accurate documentation and fostering strong client relationships.

• EKMAN RECYCLING, WALL, NJ, EXPORT DOCUMENTATION SPECIALIST, 07/01/22, 05/31/24, Prepared documentation for export shipments, including but not limited to Commercial Invoice, Packing List, Certificate of Origin, etc. Also obtaining and reviewing Bills of Lading from steamship line via ocean vessel., Have knowledge or experience with Letters of Credit and the UCP 600., Understand all facets for exporting container shipments to various countries, including each country's import requirement., Processed collection letters through our bank's web portal for D/P & D/A transactions., Prepared all required documents according to export regulations for high volume., Reviewed customer's purchase contracts to ensure that we can comply with the terms and conditions., Issued sales orders according to customer's po / contract., Handled heavy e-mail communications with agents/customers and sales reps., Filed AES for export shipments., Issued BLI for steamship line and all other documents as per country requirement., Proof read b/l's before requesting shipping line to release originals., Issue documents under letters of credit., Communicated with negotiating bank to obtain verification of remittance letter after documents are established to be in conformity to l/c., Followed up with inspection companies to obtain Inspection report and provide them with necessary documents., Processed collection letters through our bank's web portal for D/P & D/A transactions., Daily communications with Agent/customers with regards to shipment advice / documents, etc.
• Hellmann Worldwide Logistics Inc., Edison, NJ, Sea Product Agent (Export Documentation), 03/01/20, 07/31/22, Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors (i.e.delays, billing, new shipment requests, shipping instructions, etc.), Processed shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements., Performed credit check prior to arranging transportation., Placed and processed customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability., Proactively scheduled bookings for recurring customers to ensure adequate truck and vessel capacity., Dispatched all Hellmann arranged pickups or communicated necessary information to shipper / carrier for all non-Hellmann arranged pickups., Submitted insurance purchase requests, upon request., Secured all required commercial and regulatory documentation and validates that all documents are valid., Ensured all related addresses / contacts are entered and checked for DPS (Denied Party Screening)., Sent the shipping instructions to the carrier prior to cut-off., Verified and confirmed any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc)., Entered and updated all required milestone tracking events within area of responsibility., Created the Master Agent Settlement / Profit Share Invoice., Archived any additional documentation not already scanned and audits the file for accuracy and completeness., Promptly communicates all additional charges incurred to the customer to prevent disputed invoices., Ensured shipments are transferred to destination office timely and handles communication with destination., Escalated all recurring carrier/vendor service issues to supervisor., Consulted with supervisor prior to agreeing to non-standard services and/or pricing., Ensured that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales., Identified noticed client trends (volume drop or increase) and escalated as necessary., Maintained service relations with customers, carriers, and vendors., Monitored customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability., Performed other duties as assigned.
• EKMAN RECYCLING, EXPORT DOCUMENTATION SPECIALIST, 01/01/16, 04/30/19, Prepared documentation for export shipments, including but not limited to Commercial Invoice, Packing List, Certificate of Origin, etc. Also obtaining and reviewing Bills of Lading from steamship line via ocean vessel., Have knowledge or experience with Letters of Credit and the UCP 600., Understand all facets for exporting container shipments to various countries, including each country's import requirement., Processed collection letters through our bank's web portal for D/P & D/A transactions., Prepared all required documents according to export regulations for high volume., Reviewed customer's purchase contracts to ensure that we can comply with the terms and conditions., Issued sales orders according to customer's po / contract., Handled heavy e-mail communications with agents/customers and sales reps., Filed AES for export shipments., Issued BLI for steamship line and all other documents as per country requirement., Proof read b/l's before requesting shipping line to release originals., Issue documents under letters of credit., Communicated with negotiating bank to obtain verification of remittance letter after documents are established to be in conformity to l/c., Followed up with inspection companies to obtain Inspection report and provide them with necessary documents., Processed collection letters through our bank's web portal for D/P & D/A transactions., Daily communications with Agent/customers with regards to shipment advice / documents, etc.
• C. H. ROBINSON, CLARK, NJ, IMPORT GLOBAL FORWARDING AGENT, 09/01/16, 12/31/16, Received and tracked customer bookings/orders; sending shipping instructions overseas according to customer instructions or established SOP's., Notified customer of arrival and charges., Reviewed and prepared documentation with accuracy on every detail and aspect, not limited to but including Customs classification, I.T. number, commercial invoices, details, etc., Checked Customs release details and ensure any discrepancies were handled properly., Ensured files contained all necessary document copies in proper sequence., Worked with Sales on account implementation, ensuring a smooth transition from Sales to Operations., Answered all customer requests in accordance with our company standards and guidelines., Monitored closely any shipments moving on an I.T. and provide release, payment and delivery instructions within the allotted free time., Collected any COD monies owed before arranging delivery to the customer., Handled and managed all customer contact at file level regarding exceptions., Provided accurate job costing forecast by ensuring all payables, receivables and accruals are set and properly managed per company rules and guidelines., Worked with vendors and overseas offices to dispute any incorrect payables at the earliest opportunity to maintain accurate accounting., Bill/Invoice each file to the respective customers paying close attention to payment terms., Assured that Original Bill of Lading requirements are met in a timely manner., Dispatched freight for delivery, maintaining communication with trucker throughout delivery., Confirmed POD for each shipment and updating our system with POD information., Updated Track and Trace proprietary applications., Assured that file contains all necessary documents as set by company standards and filed promptly in appropriate location.
• Hellmann Worldwide Logistics Inc., Edison, NJ, Sea Product Agent (Export Documentation), 04/01/10, 09/30/16, Responsible for all shipment-level communication between Hellmann and all customers, carriers, and vendors (i.e.delays, billing, new shipment requests, shipping instructions, etc.), Processed shipments in compliance with company standard operating procedures, while complying with customer and regulatory requirements., Performed credit check prior to arranging transportation., Placed and processed customer booking requests in accordance with customer service level agreements and established routing guides to maximize profitability., Proactively scheduled bookings for recurring customers to ensure adequate truck and vessel capacity., Dispatched all Hellmann arranged pickups or communicated necessary information to shipper / carrier for all non-Hellmann arranged pickups., Submitted insurance purchase requests, upon request., Secured all required commercial and regulatory documentation and validates that all documents are valid., Ensured all related addresses / contacts are entered and checked for DPS (Denied Party Screening)., Sent the shipping instructions to the carrier prior to cut-off., Verified and confirmed any additional charges incurred (i.e. driver waiting time, demurrage, detention...etc)., Entered and updated all required milestone tracking events within area of responsibility., Created the Master Agent Settlement / Profit Share Invoice., Archived any additional documentation not already scanned and audits the file for accuracy and completeness., Promptly communicates all additional charges incurred to the customer to prevent disputed invoices., Ensured shipments are transferred to destination office timely and handles communication with destination., Escalated all recurring carrier/vendor service issues to supervisor., Consulted with supervisor prior to agreeing to non-standard services and/or pricing., Ensured that customer standard operating procedures (CSOPs) are developed and maintained in conjunction with Account Management and Sales., Identified noticed client trends (volume drop or increase) and escalated as necessary., Maintained service relations with customers, carriers, and vendors., Monitored customer profitability and escalates pro-actively to product and sales management to ensure that quoted services and pricing are adjusted to achieve profitability., Performed other duties as assigned.