Dion Malone
Dallas
Summary
Proactive professional with a strong background in operations within the airline industry. Recognized for efficiency in streamlining processes and ensuring compliance, ready to leverage expertise to enhance operational performance and customer service.
Overview
13
13
years of professional experience
Work History
Operations Agent
Southwest Airlines
Dallas
07.2025 - Current
- Managed airline systems for precise ticketing and boarding procedures, ensuring smooth passenger flow.
- Streamlined flight pre plans and passenger check-in processes for improved efficiency.
- Collaborated with crew members to resolve operational issues swiftly, enhancing overall service reliability.
- Ensured compliance with FAA, TSA, and airport regulations throughout operations.
Ramp Agent
Southwest Airlines
Dallas
07.2018 - 06.2025
- Managed passenger luggage, mail, and cargo while adhering to safety and privacy protocols.
- Efficiently loaded and unloaded baggage from aircraft to maintain on-time departures.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts. safely and efficiently around airport premises.
Software Engineer
Pro Computing
Dallas
08.2016 - 02.2017
- Developed software solutions using Agile methodologies and collaborative tools.
- Implemented automated testing frameworks to enhance software reliability and performance.
- Collaborated with cross-functional teams to define project requirements and timelines.
- Troubleshot and resolved technical issues for users and clients, ensuring smooth operation of systems.
- Removed and installed smart boards and projectors in various school districts to enhance classroom technology.
Customer Service Representative
YMCA
Dallas
07.2013 - 07.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Collaborated with team members to enhance member engagement activities.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Busser
Chedders Scratch Kitchen
Dallas
01.2015 - 08.2015
- Set up tables and dining areas according to restaurant standards.
- Cleaned surfaces and equipment to ensure a hygienic environment. and maintained dining areas for optimal guest experience.
- Maintained cleanliness of restaurant dining area throughout shift.
- Responded to guest inquiries and requests with professionalism and care.
Education
Bachelor of Science - Kinesiology
Jarvis Christian University
Hawkins, TX05-2018
High School Diploma -
Crowley High School
Crowley, TX06-2013
Some College (No Degree) - Criminal Justice
Johnson C. Smith University
Charlotte, NCSkills
- Ticketing systems
- Operational efficiency
- Flight operations
- Compliance management
- NCAA Men's basketball referee
- Volunteer Coach for DFW Elite basketball team
- Volunteer Coach for Jarvis Christian Basketball Team
- Member of Jarvis Christian Basketball Team
- Member of Alpha Lambda Delta National Honor Society
Timeline
Operations Agent
Southwest Airlines
07.2025 - Current
Ramp Agent
Southwest Airlines
07.2018 - 06.2025
Software Engineer
Pro Computing
08.2016 - 02.2017
Busser
Chedders Scratch Kitchen
01.2015 - 08.2015
Customer Service Representative
YMCA
07.2013 - 07.2016
Bachelor of Science - Kinesiology
Jarvis Christian University
High School Diploma -
Crowley High School
Some College (No Degree) - Criminal Justice
Johnson C. Smith University