DION QADIR
Mountain House,CA
Summary
Highly accomplished, dynamic, resourceful, and dedicated university student with excellent analytical skills and a demonstrated commitment to providing great customer service. Successfully managed multiple academic projects and volunteering events, showcasing strong organizational abilities. A well-rounded and professional team player dedicated to continuing academic pursuits at a collegiate level. Methodical civil engineering intern with excellent computer skills and proficiency in AutoCAD, Microsoft Office, and Microstation. Skilled in assisting on-site visits to verify and document conditions, as well as compiling construction documents. Possesses diverse and solid technical skills coupled with complete knowledge of relevant legislation. Committed to using critical thinking and innovative design abilities to assist in developing successful public works projects.
Overview
4
4
years of professional experience
Work History
FRONT DESK
Hampton Inn/Home 2 Suites by CSUS
2024.01 - Current
- Provided exceptional customer service, greeting and assisting guests upon arrival and during their stay
- Managed reservations, check-ins, and check-outs efficiently using PEP, QUORE, and SERTIFI
- Addressed and resolved guest inquiries and issues promptly to ensure satisfaction and comfort
- Handled daily administrative tasks, including managing phone lines, coordinating with housekeeping and maintenance departments, and processing payments
- Maintained a high level of professionalism and knowledge of hotel amenities, local attractions, and transportation options to provide guests with accurate information and recommendations.
VOLUNTEER ADMINISTRATIVE ASSISTANT
Farmers Insurance
2020.07 - Current
- Manage day to day operations included but not limited to answering phones, Making outbound calls, Setting up appointments, Typing letters, Scheduling and coordinating meetings, Travel arrangements for upper management, Developed new filing and organizational practices, Training new employees, Process and distribute incoming and outgoing mail, Assist customers in reaching their desired destinations, Managed bookkeeping and ordered office supplies, answered high volume of calls, knowledge of operations, policy, and procedures that affect the company.
LEAD SALES ASSOCIATE
Tommy Hilfiger Outlet Store
2022.01 - 2023.08
- Collaborated with management to prioritize sales of high margin inventory, resulting in a yearly gross margin improvement of 15%
- Managed 25 retail sales associates and maintained performance improvements of 10% quarter over quarter
- Improved the shopper to customer conversion rate of the store by 15% by prioritizing customer service of inbound customers
- Tripled targets for customer loyalty signups by 65% by promoting program savings benefits
- Fielded customers
Education
Bachelor of Science - Civil Engineering
San Jose State (SJSU)
San Jose, CA08.2024
Bachelor of Science - Civil Engineering
Sacramento State University (CSUS)
Sacramento, CA05.2024
High School Diploma -
Mountain House High School
Tracy, CA05.2022
Skills
- Advanced in customer service and hospitality
- Customer Retention
- Excellent communication skills
- Outstanding customer service skills
- Ability to Upsell.
- CRM and POS Systems
- Dedicated to leading companies to meet and surpass organizational goals.
- Knowledge of Microsoft work suite, Google Docs and point of sale systems.
- Advanced experience in both hardware & software (especially spreadsheet and database)
- Able to define problems, collect data, draw valid conclusions with both abstract and concrete issues
- Fluent in English, Dari, and Persian
- AutoCAD
- Surveying Techniques
- Cost Estimates
- Engineering support
Accomplishments
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Awards
- Supper Intendent and Academic Honor Roll 2017
- Supper Intendent and Academic Honor Roll 2018
- Supper Intendent and Academic Honor Roll 2019
- Supper Intendent and Academic Honor Roll 2020
- Supper Intendent and Academic Honor Roll 2021
Extracurricular Activities
BUSC Ballistic United Dublin Soccer Team Player 2010-2019 Mountain House Questa Cougars Basketball Team Member 2017 Mountain House Questa Cougars Basketball Team Member 2018 Mountain House Wolverines Basketball Team Member 2018 Mountain House, House of Hoops Team Member 2019 Mountain House High School Junior Varsity Basketball Team member 2019 TMP Elite 7V7 Team member 2019 Mountain House High School Varsity Football Team member 2020 Mountain House High School Varsity Football Team member 2021
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
FRONT DESK
Hampton Inn/Home 2 Suites by CSUS
2024.01 - Current
LEAD SALES ASSOCIATE
Tommy Hilfiger Outlet Store
2022.01 - 2023.08
VOLUNTEER ADMINISTRATIVE ASSISTANT
Farmers Insurance
2020.07 - Current
Bachelor of Science - Civil Engineering
San Jose State (SJSU)
Bachelor of Science - Civil Engineering
Sacramento State University (CSUS)
High School Diploma -
Mountain House High School
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