Dion Sanders
Buffalo,NY
Summary
Dynamic and results-oriented professional with a proven track record at Millennium Hotel, enhancing customer satisfaction and streamlining banquet operations. Leveraged strong teamwork and exceptional time management skills to increase event success, receiving commendations for outstanding service. Skilled in food service and adept at anticipating guest needs, significantly contributing to memorable guest experiences.
Overview
5
5
years of professional experience
Work History
Banquet Server
Millennium Hotel
09.2020 - 12.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Adhered to all health and safety regulations while serving food and beverages.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with banquet manager to coordinate event set up and schedule.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Arranged linens and table settings according to seating plan and event theme.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Answered guest questions about event plans and food service choices.
- Responded to guest inquiries and requests promptly and courteously.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Contributed to positive guest feedback by consistently delivering high-quality service in a professional manner.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
Maintenance Crew Member
Cabela's
07.2020 - 10.2020
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Ensured compliance with industry standards and regulations through meticulous attention to detail in all aspects of maintenance work.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Properly handled, transported, and disposed of recycled materials.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
Delta Tech
Delta Sonic
05.2017 - 12.2017
- Evaluated potential software applications for compatibility with current systems, recommending effective solutions when appropriate.
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
- Strengthened community ties, partnering with local businesses for tech workshops.
- Organized and led technology awareness campaigns, boosting tech adoption in local community.
- Improved project outcomes, meticulously documenting development phases.
- Enhanced user experience on club projects, applying user feedback to design improvements.
- Achieved significant increase in membership, through targeted outreach and engagement strategies.
- Trained staff members on conducting events and following safety procedures.
- Prepared reports for management regarding status and progress of recreational activities.
- Assisted in preparing recreational materials and supplies for each activity.
- Provided feedback and guidance to program participants regarding progress and development.
- Factored-in abilities, needs and interests of participants in development of events and programs.
Education
Stanley G Faulk
Buffalo, NY06.2011
Skills
- Strong teamwork
- Time management
- Customer service
- Food service
Timeline
Banquet Server
Millennium Hotel
09.2020 - 12.2021
Maintenance Crew Member
Cabela's
07.2020 - 10.2020
Delta Tech
Delta Sonic
05.2017 - 12.2017
Stanley G Faulk
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