Dion Toliver
Brick,NJ
Summary
Driven professional with expertise in customer service, training, and inventory management. Proven ability to resolve issues and enhance client satisfaction through effective communication and training initiatives.
Overview
28
28
years of professional experience
Work History
Owner
Detail4U
Toms River, New Jersey
04.2017 - Current
- Engaged customers through meaningful conversations, enhancing their overall experience.
- Provided exceptional service by resolving customer issues promptly and effectively.
- Coordinated scheduling and appointment organization to streamline workflows and improve service efficiency.
- Executed online marketing campaigns to increase product visibility and foster customer interaction.
- Acted as buyer for company products and machinery, ensuring proper supply chain management.
- Conducted employee training sessions to boost service quality and team performance.
- Performed daily responsibilities with accuracy and efficiency, contributing to operational success.
Sales Associate
Classic Cars Nissan
Mt. Holly , NJ
02.2012 - 01.2017
- Assisted customers in selecting vehicles based on needs and preferences.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained knowledge of vehicle features and promotions to inform customers.
- Developed strong relationships with customers through effective communication.
- Resolved customer inquiries and concerns with professionalism and care.
- Processed sales transactions accurately and efficiently at the point of sale.
- Handled customer complaints in a professional manner.
- Adhered to company initiatives and achieved established goals.
Merchandiser
PepsiCo
Ocean, NJ
04.2007 - 03.2010
- Developed merchandising layouts to improve product visibility in retail locations.
- Stocked, rotated shelves, and built displays to optimize results for stores and suppliers.
- Organized displays following company standards to improve customer engagement.
- Trained new staff on effective merchandising techniques and adherence to company standards.
- Monitored store shelves to maintain product availability and facilitate timely restocking.
- Coordinated inventory management to ensure stock availability and product freshness.
- Collaborated with store managers to ensure compliance with corporate merchandising policies.
- Followed prepared sketches and planograms to arrange shelves, racks, and bins consistently across locations.
Sales Associate
Macys Department Store
Eatontown, New Jersey
12.1998 - 04.2006
- Managed men's suit department operations, optimizing inventory levels and boosting customer satisfaction.
- Executed fittings and alterations for men's apparel, ensuring perfect fits for clients.
- Processed sales transactions accurately and efficiently at point of sale.
- Assisted customers in locating products and providing tailored advice to enhance shopping experience.
- Upsold additional items by aligning suggestions with customer interests and preferences.
- Arranged new merchandise with signage and appealing displays to promote sales and reduce overstock.
- Guided customers in selecting vehicles aligned with individual needs and preferences.
Education
High School Diploma -
Turning Point Academy
Newark, DE06-1983
Skills
- Customer engagement
- Digital advertising
- Inventory management
- Supply chain management
- Inventory management
- Employee training
- Inventory optimization
- Employee development
- Client relations
Affiliations
- Student of history, religion and economics
- Residential painting and home improvement skills
Timeline
Owner
Detail4U
04.2017 - Current
Sales Associate
Classic Cars Nissan
02.2012 - 01.2017
Merchandiser
PepsiCo
04.2007 - 03.2010
Sales Associate
Macys Department Store
12.1998 - 04.2006
High School Diploma -
Turning Point Academy