Diona Halbert
Roswell,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Corporate Recruiter
Lumin8 Transportation Technologies
03.2022 - 02.2024
- Recruited 30 new hires for the company
- Managed full recruitment cycle to keep company fully staffed across 8 offices
- Headed recruitment efforts with 2 job fairs
- Prepared compensation packages for prospective hires, and explained health care plans and packages
- Wrote job descriptions, and worked with media team to create ads for social media, increasing talent pool by 17%.
Customer Service Representative
Farmer's Insurance
03.2018 - 02.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
Medical Representative
Northside Hospital Forsyth
01.2015 - 09.2017
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Collaborated with sales team to develop targeted marketing strategies that boosted overall revenue growth.
- Assisted physicians with patient education efforts, providing resources and support as needed.
Education
Human Resources -
Strayer University-Georgia
Skills
- Human resources
- Communication skills
- Organizational skills
- Employment & labor law
- Microsoft excel
- Negotiation
- ATS
- Inbound Customer Service
- Proficient Customer Service
Timeline
Corporate Recruiter
Lumin8 Transportation Technologies
03.2022 - 02.2024
Customer Service Representative
Farmer's Insurance
03.2018 - 02.2021
Medical Representative
Northside Hospital Forsyth
01.2015 - 09.2017
Human Resources -
Strayer University-Georgia
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