Diona Pearson
Columbia,South Carolina
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Right at home
01.2022 - Current
- Assisted clients with daily living needs, including dressing, grooming, meal preparation, and medication reminders
- Built strong relationships to provide emotional support and companionship
- Managed household tasks, errands, laundry, and grocery shopping.
Direct support professional
SCDDSN
01.2023 - 01.2024
- Ensured the health and safety of consumers by meticulously following prescribed behavior support plans (BSP), dining protocols, lifting protocols, and individual support plans
- Applied professional techniques to deliver direct, hands-on individual care as required, maintaining a commitment to excellence
- Played a key role in consumer development by actively participating in training sessions and providing valuable guidance on activities of daily living skills
- Facilitated off-campus experiences by transporting and closely monitoring consumers during appointments, programs, and activities.
Customer Service Representative
Annuity Health
01.2021 - 01.2022
- Monitored aging accounts and contacted clients to discuss payment options
- Completed in-depth research to investigate 250 claims daily and resolve problems
- Addressed issues to negotiate agreements to handle defaults, payment schedules, or full payments of the outstanding balance
- Assessed individual situations and developed effective and appropriate resolutions.
Clinical Assistant
Signature Wellness
01.2020 - 01.2021
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
Medical office Specialist
McClerklin Skin and Laser
01.2017 - 01.2019
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
- Coordinated testing, labs, and other diagnostic data for proper clearance prior to surgery
- Collaborated with assistants and doctors to prepare and set up rooms with adequate supplies and equipment for surgical and non-surgical procedures
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
Medical collection specialist
Virtual Business Solutions
01.2015 - 01.2016
- Managed 500 accounts through review, dispute resolution, and cooperation with account holders
- Enhanced account management by foreseeing future threats from competitors
- Implemented preventative measures, pre-funding, and funding operations for more than 150 applications per month
- Reported financial data and updated financial records in ledgers and journals.
Education
Bachelor of health science -
South University
01.2025
Skills
- Strong customer service orientation
- Excellent communication and interpersonal skills
- Team player with strong work ethic
- Excellent time management skills
- Conflict management
- Public speaking
- Detailed orientated with a commitment to accuracy
- Microsoft Office
- Analytical and Critical Thinking
- Care Plan Management
- Medical Charting
- Complaint Resolution
Timeline
Direct support professional
SCDDSN
01.2023 - 01.2024
Home Health Aide
Right at home
01.2022 - Current
Customer Service Representative
Annuity Health
01.2021 - 01.2022
Clinical Assistant
Signature Wellness
01.2020 - 01.2021
Medical office Specialist
McClerklin Skin and Laser
01.2017 - 01.2019
Medical collection specialist
Virtual Business Solutions
01.2015 - 01.2016
Bachelor of health science -
South University