Overview
Work History
Education
Skills
Timeline
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Diona Poahway

Diona Poahway

Oklahoma City,OK

Overview

6
6
years of professional experience

Work History

Warehouse Order Puller

Hobby Lobby Distribution Center
07.2022 - Current
  • Maintained a clean work area, reducing potential hazards and promoting a professional atmosphere.
  • Utilized warehouse equipment such as pallet jacks and forklifts to transport materials safely and efficiently.
  • Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
  • Increased order accuracy by diligently verifying product information and quantities before packaging.
  • Supported inventory audits by providing accurate documentation and assisting with physical counts when needed.
  • Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.

Call Center Representative

American Red Cross
09.2021 - 05.2022
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.

Administrative Assistant

Comanche Nation Housing Authority
03.2021 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Front Desk Receptionist

Ocean Dental Group
08.2020 - 03.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.

Student Worker

Cameron University
07.2019 - 08.2020
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.

Gaming Inspector

Comanche Nation Entertainment
03.2020 - 07.2020
  • Promoted responsible gambling practices by providing educational materials and resources for casino staff members and patrons alike.
  • Increased efficiency by streamlining gaming inspection processes and implementing new protocols.
  • Kept abreast of industry trends and regulatory changes by attending conferences, seminars, and workshops to maintain expertise in the field.
  • Maintained compliance with gaming regulations through thorough review and analysis of gaming operations.
  • Oversaw floor agents during interactions with customers.
  • Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
  • Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
  • Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
  • Inspected cameras, monitors and other surveillance equipment for operational integrity.
  • Reviewed video surveillance footage.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.

Security Officer

Comanche Nation Casino
10.2019 - 03.2020
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Conducted regular patrols of key areas to spot and control security concerns.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.

Cage Cashier

Comanche Spur Casino
07.2018 - 10.2019
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.

Education

Bachelor of Science - Criminal Justice

Cameron University
Lawton, OK
05.2024

Skills

  • Teamwork and Collaboration
  • Quick Learner
  • Customer Service
  • Dependable and reliable
  • Attention to Detail
  • Motivated Team Player
  • Critical Thinking
  • Customer Relationships
  • Decision-Making

Timeline

Warehouse Order Puller

Hobby Lobby Distribution Center
07.2022 - Current

Call Center Representative

American Red Cross
09.2021 - 05.2022

Administrative Assistant

Comanche Nation Housing Authority
03.2021 - 08.2021

Front Desk Receptionist

Ocean Dental Group
08.2020 - 03.2021

Gaming Inspector

Comanche Nation Entertainment
03.2020 - 07.2020

Security Officer

Comanche Nation Casino
10.2019 - 03.2020

Student Worker

Cameron University
07.2019 - 08.2020

Cage Cashier

Comanche Spur Casino
07.2018 - 10.2019

Bachelor of Science - Criminal Justice

Cameron University
Diona Poahway