Diona Poahway
Oklahoma City,OK
Overview
6
6
years of professional experience
Work History
Warehouse Order Puller
Hobby Lobby Distribution Center
07.2022 - Current
- Maintained a clean work area, reducing potential hazards and promoting a professional atmosphere.
- Utilized warehouse equipment such as pallet jacks and forklifts to transport materials safely and efficiently.
- Expedited order processing by efficiently locating, retrieving, and staging items for shipment.
- Increased order accuracy by diligently verifying product information and quantities before packaging.
- Supported inventory audits by providing accurate documentation and assisting with physical counts when needed.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
Call Center Representative
American Red Cross
09.2021 - 05.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Administrative Assistant
Comanche Nation Housing Authority
03.2021 - 08.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Receptionist
Ocean Dental Group
08.2020 - 03.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Student Worker
Cameron University
07.2019 - 08.2020
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
Gaming Inspector
Comanche Nation Entertainment
03.2020 - 07.2020
- Promoted responsible gambling practices by providing educational materials and resources for casino staff members and patrons alike.
- Increased efficiency by streamlining gaming inspection processes and implementing new protocols.
- Kept abreast of industry trends and regulatory changes by attending conferences, seminars, and workshops to maintain expertise in the field.
- Maintained compliance with gaming regulations through thorough review and analysis of gaming operations.
- Oversaw floor agents during interactions with customers.
- Used electronic surveillance cameras to watch tables and other gambling activities on gaming floor, tracking suspicious activities and documenting identified violations.
- Utilized well-developed interpersonal and communication talents to work well with upper management, fellow team members and casino patrons.
- Observed hotel and gambling floor operations for irregular activities indicative of cheating or illegal behavior.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
- Reviewed video surveillance footage.
- Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
Security Officer
Comanche Nation Casino
10.2019 - 03.2020
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Cage Cashier
Comanche Spur Casino
07.2018 - 10.2019
- Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
- Managed high volumes of currency, balancing accounts accurately at the end of each shift.
- Utilized strong attention to detail in reviewing transactions, ensuring all entries were accurate and complete before submitting for approval.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
Education
Bachelor of Science - Criminal Justice
Cameron University
Lawton, OK05.2024
Skills
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Dependable and reliable
- Attention to Detail
- Motivated Team Player
- Critical Thinking
- Customer Relationships
- Decision-Making
Timeline
Warehouse Order Puller
Hobby Lobby Distribution Center
07.2022 - Current
Call Center Representative
American Red Cross
09.2021 - 05.2022
Administrative Assistant
Comanche Nation Housing Authority
03.2021 - 08.2021
Front Desk Receptionist
Ocean Dental Group
08.2020 - 03.2021
Gaming Inspector
Comanche Nation Entertainment
03.2020 - 07.2020
Security Officer
Comanche Nation Casino
10.2019 - 03.2020
Student Worker
Cameron University
07.2019 - 08.2020
Cage Cashier
Comanche Spur Casino
07.2018 - 10.2019
Bachelor of Science - Criminal Justice
Cameron University
Similar Profiles
Livia BibleLivia Bible
Sales Associate at Hobby Lobby Distribution CenterSales Associate at Hobby Lobby Distribution Center
KETHDAVONG KEOMANYVONGKETHDAVONG KEOMANYVONG
Assembly Line Worker at Hobby Lobby Distribution CenterAssembly Line Worker at Hobby Lobby Distribution Center
Liz CallowayLiz Calloway
Quality Control Specialist at Hobby Lobby Distribution CenterQuality Control Specialist at Hobby Lobby Distribution Center