Diona M Terry
Charlotte,NC
Summary
QA Product Quality Specialist with a proven track record at Harris Teeter. Skilled in regulatory compliance, product quality and customer service , I effectively manage product recalls and streamline complaint resolutions. My detail-oriented approach ensures product quality and safety, while my adaptability drives continuous improvement in operational processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QA Product Quality Specialist
Harris Teeter Inc
03.2023 - Current
- Manage product recalls, including coordination with regulatory agencies and internal teams.
- Monitor recall effectiveness checks.
- Manage customer complaints and quality by streamlining the complaint resolution process and addressing root causes of issues.
- Coordinate with pest control services for routine visits
QA Inspector
Harris Teeter Distribution Center
10.2015 - 03.2023
- Responsible for ensuring perishable products meet specification standards, before product is received.
- Conduct routine perishable walks to prepare a close date report. Coordinating with CM and buyers, to ensure timely movement of inventory to prevent losses and urgent needs.
Fresh Foods Manager
Harris Teeter Grocery Store
01.2012 - 09.2015
- Oversee daily operations of the deli, bakery and Starbucks departments.
- Supervise all department associates, including hiring, training, and scheduling.
- Manage inventory by ordering product and supplies, tracking stock levels and monitoring waste.
- Maintain cleanliness and a safe enviorment ensuring all Heath Dept, Diversey, LP, and Genesis audits meet standards.
Education
Business Administration
CPCC
Skills
- Communication and customer service
- Preventive strategies
- Regulatory compliance documentation
- Inspection and assessment of products
- Microsoft Office( Word, Outlook, Excel)
- Adaptability and flexible
- Decision-making
- Detail-oriented
Certification
HACCAP Certification 2016
Food Safety Preventative Control Certification 2018
International Produce Training 2021
NRFSP Food Safety Manager Certification 2024
Timeline
QA Product Quality Specialist
Harris Teeter Inc
03.2023 - Current
QA Inspector
Harris Teeter Distribution Center
10.2015 - 03.2023
Fresh Foods Manager
Harris Teeter Grocery Store
01.2012 - 09.2015
Business Administration
CPCC
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