Shemeka F. Walker

Cashier

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Answered constant flow of customer calls with minimal wait times.

• Assisted customers obtained goods from deli, prepared items for sale to customers, cleaned and operated meat slicer while adhering to safety guidelines, stocked sales floor with various baked goods, marketed new items to increase sales, and provided excellent customer service.

• Assisted customers set up online banking, processed payments and refunds, updated personal information, delivered prompt service by reducing hold times, and provided effective solutions to maintain positive relationships with customers.

• Prepared meals to order for customers, inspected appliances to ensure they were working properly, communicated with team members to meet the needs of customers, and maintained a clean and safe working environment.

• Assisted customers with purchases by operating a cash register, stocked merchandise on shelves for purchase, processed refunds, enrolled customers in rewards program, and provided excellent customer service.

• Sanitized and cleaned mechanical equipment, walls and floors according to company specifications and removed trash, debris and spills from work areas to prevent accidents and injuries.