Diondre' Collins
Henderson,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Walgreens
Henderson, NV
10.2023 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Sales Manager
RWS StyleBar
San Leandro
07.2022 - 08.2023
- Increased sales revenue (clothing and barber supply), by developing and implementing effective sales strategies.
- Managed a successful sales team of two employees by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Operationally excellent and experienced with stock control and visual merchandising
- Perform store opening and closing tasks
- Prioritize exceptional customer service and lead by example for staff to deliver an outstanding customer experience, ensuring customer satisfaction and loyalty.
Fulfillment Center Associate
Amazon
Henderson, NV
05.2021 - 06.2022
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Streamlined fulfillment processes for increased efficiency through consistent organization of inventory and workspace.
- Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Safely and securely loaded items to prevent damage during transport.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
Customer Service Sales Representative
Home Depot
Henderson, NV
01.2020 - 12.2021
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Streamlined communication processes for improved efficiency in handling customer inquiries.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Customer Service Cashier
Wendy's
San Leandro, CA
03.2016 - 06.2018
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Education
No Degree - Graphic Design
Central State University
Wilberforce, OH01.2019
High School Diploma -
East High School
Columbus, OH07.2018
Skills
- Sales Expertise
- Product Knowledge
- Customer retention
- Problem solving
- Time management
- Decision making
- Team leadership
- Client Relationship Management
- KPI Tracking
- Strong organizational and communication skills
- Rapport and Relationship Building
- Strong attention to detail
Timeline
Customer Service Associate
Walgreens
10.2023 - Current
Sales Manager
RWS StyleBar
07.2022 - 08.2023
Fulfillment Center Associate
Amazon
05.2021 - 06.2022
Customer Service Sales Representative
Home Depot
01.2020 - 12.2021
Customer Service Cashier
Wendy's
03.2016 - 06.2018
No Degree - Graphic Design
Central State University
High School Diploma -
East High School