Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Economic Support Specialist 1
Department Of Children Services
04.2023 - Current
Determined correct services and program resources for individual needs.
Collected and analyzed personal and financial information to make appropriate determinations.
Researched and interpreted program regulations and applicable laws.
Kept case files updated, accurate and aligned with requirements.
Multitasked and problem - solved in a fast - paced working environment.
Pre-collector
Digestive Healthcare Of Georgia
02.2022 - 03.2023
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Contacted customers to discuss payment schedules and set up or immediately process payments.
Maintained high volume of calls and met demands of busy and productive group.
Achieved performance goals on consistent basis.
Trained new team members on scripts, company services, and collection strategies.
Cashier
Publix
06.2020 - 07.2021
Built relationships with customers to encourage repeat business.
Worked flexible schedule and extra shifts to meet business needs.
Greeted customers entering store and responded promptly to customer needs.
Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Criminal Justice
Albany State University
Albany, GA
05.2021
Skills
Organization and Time Management
Case Management
Paperwork Processing
Customer Service and Assistance
Documentation Skills
Excellent Communication
Problem-Solving
Teamwork and Collaboration
Flexible and Adaptable
Multitasking Abilities
Data Management
Computer Skills
Timeline
Economic Support Specialist 1
Department Of Children Services
04.2023 - Current
Pre-collector
Digestive Healthcare Of Georgia
02.2022 - 03.2023
Cashier
Publix
06.2020 - 07.2021
Bachelor of Arts - Criminal Justice
Albany State University
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