Diondria Jones
Fairburn,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Economic Support Specialist 1
Department Of Children Services
04.2023 - Current
- Determined correct services and program resources for individual needs.
- Collected and analyzed personal and financial information to make appropriate determinations.
- Researched and interpreted program regulations and applicable laws.
- Kept case files updated, accurate and aligned with requirements.
- Multitasked and problem - solved in a fast - paced working environment.
Pre-collector
Digestive Healthcare Of Georgia
02.2022 - 03.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved performance goals on consistent basis.
- Trained new team members on scripts, company services, and collection strategies.
Cashier
Publix
06.2020 - 07.2021
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
Bachelor of Arts - Criminal Justice
Albany State University
Albany, GA05.2021
Skills
- Organization and Time Management
- Case Management
- Paperwork Processing
- Customer Service and Assistance
- Documentation Skills
- Excellent Communication
- Problem-Solving
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking Abilities
- Data Management
- Computer Skills
Timeline
Economic Support Specialist 1
Department Of Children Services
04.2023 - Current
Pre-collector
Digestive Healthcare Of Georgia
02.2022 - 03.2023
Cashier
Publix
06.2020 - 07.2021
Bachelor of Arts - Criminal Justice
Albany State University
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