Dionisio Guerra
Richmond
Summary
Dynamic merchandising professional with extensive experience at The Home Depot Inc., excelling in visual merchandising and staff training. Proven track record of enhancing customer satisfaction and driving sales through strategic inventory management and effective team leadership. Committed to fostering a productive work environment while implementing innovative solutions for operational efficiency.
Overview
20
20
years of professional experience
Work History
Merchandising Assistant Store Manager
The Home Depot Inc
06.2021 - Current
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Maintained a clean and organized store environment by enforcing strict standards for cleanliness and organization.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
- Coordinated with vendors to secure optimal pricing and delivery times for merchandise orders.
- Contributed to the achievement of sales targets by effectively managing merchandise replenishment and stock levels.
- Streamlined inventory management by implementing an efficient tracking system.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
Operations Assistant Store Manager
The Home Depot Inc
09.2017 - 06.2021
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Merchandising Assistant Store Manager
The Home Depot Inc
06.2013 - 07.2017
Head Cashier
The Home Depot Inc
08.2005 - 09.2013
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Department Supervisor
The Home Depot Inc
02.2008 - 07.2013
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of [Number] employees, delegated tasks and held each employee accountable for completing assignments.
Education
Associate of Arts - Business Administration And Management
Texas Southern University
Houston, TX09-2010
Skills
- Visual merchandising expertise
- Staff training and development
- Safety monitoring
- Workflow management
Timeline
Merchandising Assistant Store Manager
The Home Depot Inc
06.2021 - Current
Operations Assistant Store Manager
The Home Depot Inc
09.2017 - 06.2021
Merchandising Assistant Store Manager
The Home Depot Inc
06.2013 - 07.2017
Department Supervisor
The Home Depot Inc
02.2008 - 07.2013
Head Cashier
The Home Depot Inc
08.2005 - 09.2013
Associate of Arts - Business Administration And Management
Texas Southern University
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