Dionna Green
Pikesville,MD
Summary
Dedicated Administrator with 10+ years of experience politely interacting with managers, program directors, and staff to resolve client and community concerns aggressively. Analytical thinker who investigates policy and practice to ensure agency compliance with regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ombudsman
YesCare
Baltimore, MD
08.2014 - Current
- Conduct investigations into detainees' complaints by interviewing detainees and related personnel and include follow-up reporting to State agencies to resolve issues, concerns, and complaints
- Responding to accreditation agency inquiries via mail or email secure consistent coordination with third-party agencies
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Assists the State Ombudsman in identifying recurring issues or complaints that would benefit from a change in training, policy, or regulations and makes corresponding recommendations for changes to decrease liquidated by 80 %
- Composed a monthly and quarterly electronic report detailing all complaints and grievances with information regarding unusual safety incidents, events, and complaints with all of the data collection to the Quality Department
- Identified issues, analyzed information, and provided solutions to problems when informing the family members of their loved ones Care Plan
Licensed Practical Nurse- Clinic Nurse
Wexford Correctional Medical Services
Baltimore, MD
09.2011 - 08.2014
- Collaborate with physicians by monitoring infirmary patients, obtaining EKG, and medication administration for quality healthcare
- Do inventory on medication carts weekly to ensure 100 % adequate medications are available
- Assisted OB/GYN doctor with evaluated labs and scheduled appointments via telephone with outside vendors to maintain Obstetric wellness
- Provided diagnosis information, treatment possibilities, disease management tips, and wound care advice to patients, loved ones, and caregivers
Education
Bachelor of Science - Nursing
Millers College of Nursing
Orlando, FL01.2022
Associate of Science - General Studies
Baltimore City Community College
Baltimore, MD05.2019
Certificate in Nursing - Licensed Vocational Nurse
Monmouth County Vocational School of Nursing
Long Branch, NJ05.1995
Skills
- Project Management
- Teamwork and Collaboration
- Patient Advocacy
- Conflict Resolution
- Data Entry
- Flexible and Adaptable
- Good Telephone Etiquette
- Effective Working Relationships
- Activities Reporting
- Policies And Procedures
- Communication
Certification
- Licensed Practical Nurse License -12/2022
- BLS Certification
- ACLS Certification
- CPR Certification
Timeline
Ombudsman
YesCare
08.2014 - Current
Licensed Practical Nurse- Clinic Nurse
Wexford Correctional Medical Services
09.2011 - 08.2014
Bachelor of Science - Nursing
Millers College of Nursing
Associate of Science - General Studies
Baltimore City Community College
Certificate in Nursing - Licensed Vocational Nurse
Monmouth County Vocational School of Nursing