Summary
Overview
Work History
Education
Skills
Timeline
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Dionna Nelson

Oaklyn,United States

Summary

Proactive Team Member with extensive experience in customer service. Committed to maintaining efficiency and excellent quality assurance. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.

Overview

7
7
years of professional experience

Work History

Retail Banker

TD Bank
10.2023 - 04.2024
  • Conducted financial reviews for customers in order to identify additional products or services that could benefit them.
  • Explained bank products and services offered in detail so that customers can make informed decisions.
  • Tracked sales goals set by the branch manager and implemented plans accordingly.

Flight Attendant

Frontier Airlines
09.2022 - 09.2023
  • Ensure passenger safety and comfort on domestic flights in the southern U.S as well as some international destinations
  • Instruct and demonstrate proper use of flight and emergency equipment
  • Assisted with ticketing, carry-on baggage, and other pre-flight duties
  • Conducted pre-flight inspections and in-flight security and exit checks
  • Oversaw passenger food and beverage service and resolved customer complaints.

Call Center Representative

Nj division of taxation
01.2022 - 09.2022
  • Efficiently and accurately record customer details to ensure tax records were kept up to date and all call center agents had relevant information for additional calls
  • Consistently exceeded key performance indicator targets regarding call length, conversion rate, and customer satisfaction that led to employee of the month
  • Accurately respond to inbound phone calls using designated script, active listening skills, and extensive product knowledge to solve customer queries.

Amazon Team member

Amazon
07.2017 - 01.2021
  • Learned all required tasks quickly to maximize performance
  • Worked different stations to provide optimal coverage and meet production goals
  • Maintained productive, efficient approach to all tasks
  • Operated pallet jacks and material-moving equipment to receive and transport items from various warehouse locations.

Food & Nutrition

Cooper University Hospital
08.2019 - 05.2020
  • Served meals to residents in accordance with established schedules and dietary procedures
  • Delivered nourishment and supplements to nurse station for distribution to specific residents
  • Assisted in maintaining dry storage areas and handling unpacking, dating and rotating of food and non-food supplies as directed.

Manager Trainee

Family Dollar
01.2017 - 01.2018
  • Worked closely with shift manager to solve problems and handle customer concerns
  • Issued receipts and processed refunds, credits or exchanges
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Opened and closed store independently and prepared nightly bank drop for manager.

Education

Professional Experience in Liberal Arts -

Rowan College, South Jersey
06.2016

High School Diploma -

Collingswood High School

Skills

  • Detail Oriented
  • Training and Development
  • Staff Management
  • Organization and Time Management
  • Excellent Communication and written skills
  • Flexible and Adaptable

Timeline

Retail Banker

TD Bank
10.2023 - 04.2024

Flight Attendant

Frontier Airlines
09.2022 - 09.2023

Call Center Representative

Nj division of taxation
01.2022 - 09.2022

Food & Nutrition

Cooper University Hospital
08.2019 - 05.2020

Amazon Team member

Amazon
07.2017 - 01.2021

Manager Trainee

Family Dollar
01.2017 - 01.2018

Professional Experience in Liberal Arts -

Rowan College, South Jersey

High School Diploma -

Collingswood High School

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Dionna Nelson