Dionna Williams
Bowie,MD
Summary
Detail-oriented and highly organized professional seeking a position where I can leverage my administrative, customer service, and problem-solving skills. Experienced in managing schedules, handling correspondence, and supporting smooth operations. Committed to contributing effectively to the efficiency and success of the organization.
Organized educational professional with commitment to supporting school administration and fostering positive school environment. Experience in managing office tasks, coordinating schedules, and facilitating communication between staff, students, and parents. Strong team collaborator known for reliability and adaptability, proficient in handling dynamic school needs with professionalism.
Overview
9
9
years of professional experience
Work History
School Secretary I
Prince George's County Public Schools
09.2024 - Current
- Greet and assist visitors, students, and staff in a friendly and professional manner
- Answer phone calls, take messages, and direct inquiries to appropriate personnel
- Maintain a clean and organized office environment
- Manage incoming and outgoing correspondence, including emails, faxes, and postal mail
- Assist students and staff with routine administrative tasks and provide information as needed
- Assist with student attendance records, ensuring accuracy and timely reporting
- Monitor and track student late arrivals and early dismissals
- Prepare and maintain student files and records, ensuring confidentiality and compliance with district policies
- Schedule appointments, meetings, and conferences for school administrators and staff
- Maintain the school calendar, including scheduling events, meetings, and special activities
- Assist in coordinating school events, parent-teacher conferences, and other school-related functions
Leasing Specialist
Continental Realty Corporation
10.2023 - 09.2024
- Prepared and processed leasing agreements, ensuring accuracy and compliance with regulations
- Managed tenant inquiries, complaints, and maintenance requests with professionalism
- Coordinated move-ins and move-outs, including documentation and inspections
- Maintained records and utilized property management software to track activity
- Collaborated with the property management team to meet occupancy and revenue targets
Customer Experience Representative
Enterprise Holdings
04.2022 - 10.2023
- Handled customer complaints and inquiries, ensuring timely and effective resolution
- Processed transactions and maintained accurate records
- Assisted in organizing rental fleet inventory and maintaining a clean work environment
- Provided excellent customer service while adhering to company policies and procedures
Cashier/Customer Service Clerk
Harris Teeter
09.2016 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Education
High School Diploma -
Skills
- Administrative Support
- Scheduling and Calendar Management
- Communication and Interpersonal Skills
- Document Preparation and Filing
- Customer Service and Client Relations
- Problem-solving and Conflict Resolution
- Office Software Proficiency (Microsoft Office, Google Workspace)
- Confidentiality and Data Management
- File maintenance
- Attendance tracking
- Telephone and email etiquette
- Student recordkeeping
- Active listening
Timeline
School Secretary I - Prince George's County Public Schools
09.2024 - Current
Leasing Specialist - Continental Realty Corporation
10.2023 - 09.2024
Customer Experience Representative - Enterprise Holdings
04.2022 - 10.2023
Cashier/Customer Service Clerk - Harris Teeter
09.2016 - 10.2019
Prince Georges Community College - ,
Bowie High - High School Diploma,
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