Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Dionne Bouknight

Dionne Bouknight

Rock Hill,SC

Summary

Dynamic Market Specialist at Maersk Inc. with proven expertise in problem-solving and effective communication. Successfully enhanced marketing strategies and customer satisfaction through data-driven insights and relationship management. Recognized for organizational skills and ability to deliver timely solutions, fostering long-lasting client relationships and driving impactful marketing initiatives.

Overview

16
16
years of professional experience

Work History

Market Specialist

Maersk Inc
Charlotte, NC
09.2022 - Current
  • Collaborated with cross-functional teams to enhance marketing strategies.
  • Managed customer relationships to ensure high satisfaction and retention.
  • Presented market insights to senior leadership for review and action planning.
  • Identified customer needs through market research and analysis and developed forward-thinking strategies.
  • Collaborated with internal teams to ensure successful execution of marketing initiatives.
  • Handled customer inquiries related to products and services via phone or email promptly.
  • Summarized raw data and analyses and made recommendations based on findings.

Delivery Coordinator

AmeriGas Propane
Charlotte, NC
08.2020 - 09.2022
  • Consulted with customers regarding delivery and order preparation requests.
  • Obtained product specifications, delivery addresses, dates, and contact information.
  • Scheduled and monitored deliveries while providing timely updates to customers.
  • Completed rush deliveries under tight timelines to meet customer demands.
  • Confirmed and coordinated delivery times with customers prior to delivery.
  • Resolved accounting, billing, and service delivery issues to maintain client satisfaction.
  • Established long-lasting client relationships through accurate price quotes and customer-focused terms.
  • Analyzed account details including usage, sales data, and client feedback to assess effectiveness.

Account Manager

Distribution Technology Inc
Charlotte, NC
06.2016 - 07.2020
  • Managed key accounts by reviewing and mitigating discrepancies and collaborating with account holders.

Numerous Temporary Positions

Ajilon Professional Staffing
Charlotte, NC
03.2015 - 06.2016
  • Held numerous temporary jobs after relocating to the area until I was able to secure a full time job.
  • All positions included working either directly with customers or supporting sales in the field.

Customer Service Representative

Thermo Fisher Scientific Inc.
Asheville, NC
10.2009 - 11.2014
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Trained staff on operating procedures and company services.
  • Cross-trained and provided back up for customer service managers.
  • Increased efficiency and team productivity by promoting operational best practices.

Education

High School Diploma -

Westside High School
Anderson, SC
06.1987

Skills

  • Order reviews and shipping processes
  • Palletizing and route planning
  • Problem-solving and analytical thinking
  • Organization and time management
  • Effective communication skills
  • Cultural awareness and delivery monitoring

Timeline

Market Specialist

Maersk Inc
09.2022 - Current

Delivery Coordinator

AmeriGas Propane
08.2020 - 09.2022

Account Manager

Distribution Technology Inc
06.2016 - 07.2020

Numerous Temporary Positions

Ajilon Professional Staffing
03.2015 - 06.2016

Customer Service Representative

Thermo Fisher Scientific Inc.
10.2009 - 11.2014

High School Diploma -

Westside High School

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