Dionne Graves
Baltimore,MD
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
EMB Tax And Accounting Services
Baltimore , MD
11.2012 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
Security Attendant/Nursing CI Lead
Clifton T. Perkins Hospital Center
Jessup , MD
04.2006 - 09.2018
- Greeted customers, answered their questions and provided them with assistance.
- Assisted in the preparation of food items such as salads, sandwiches, desserts and beverages.
- Cleaned work areas and equipment at the end of each shift.
- Checked guests' identification to ensure they meet minimum age requirements for consumption of alcoholic beverages.
- Ensured that all customer service standards were met or exceeded during each shift.
- Monitored guest behavior for signs of intoxication or disruptive behavior and took appropriate action when necessary.
- Kept up-to-date on menu items and specials offered throughout the day.
- Informed management of any safety hazards or customer complaints immediately.
- Conducted regular inventory checks to ensure adequate supplies are available.
- Assisted other staff members in completing tasks as needed.
Education
High School Diploma -
Carver Vocational Technical
2201 Presstman Street Baltimore Md 2121606-1989
Board of Nursing
Skills
- Training and mentoring
- Staffing coordination
- Complaint resolution
- Metric tracking, Certified Nurse Assistant Certified Med TechnicianType 50 wpm , PowerPoint, lotus, spreadsheet, graphic Design, Programming
Timeline
Customer Service Manager
EMB Tax And Accounting Services
11.2012 - Current
Security Attendant/Nursing CI Lead
Clifton T. Perkins Hospital Center
04.2006 - 09.2018
High School Diploma -
Carver Vocational Technical
Board of Nursing