Dionne Mercado
Certified Medical Administrative Assisstant
Worcester,MA
Summary
Results-driven driving instructor with a strong focus on communication, professionalism, and student safety. Skilled in fostering a supportive learning environment that promotes student confidence and driving proficiency. Dedicated professional driving instructor with proven skills in customer service, communication, and conflict resolution. Committed to fostering safe driving practices and building confidence in novice drivers.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Professional Driving Instructor
Anderson Driving School
Framingham
03.2026 - Current
- Instructed students on parallel parking, three-point turns, and backing, enhancing practical driving skills.
- Explained road rules and demonstrated driving techniques, improving student understanding and safety.
- Ensured that all safety protocols were followed at all times during lessons.
- Evaluated student progress and provided constructive feedback for improvement.
- Monitored student performance during lessons to ensure understanding and safety.
- Delivered constructive feedback on performance and offered advice for improvement.
- Built confidence in novice drivers through positive reinforcement, fostering a supportive learning environment.
Professional Driving Instructor
Richways Auto School LLC
Worcester
07.2018 - Current
- Instructed students in safe driving techniques and traffic laws.
- Instructed students on proper use of turn signals, lane changing procedures, speed control, parking maneuvers, emergency stops, and other driving skills.
- Demonstrated proper techniques for parallel parking, three-point turns, passing other vehicles safely, merging onto highways safely, navigating traffic circles and roundabouts efficiently.
- Provided individualized instruction to students on a variety of topics, including defensive driving techniques, road safety rules and regulations, vehicle maintenance, and accident avoidance.
- Provided constructive feedback to improve student driving skills.
Receptionist
Laer Realty Partners
Northborough
08.2000 - 01.2017
- Delivered exceptional customer service, fostering positive relationships and ensuring customer satisfaction.
- Assisted clients with property inquiries and scheduled appointments to facilitate timely service.
- Answered incoming calls, took messages, and efficiently transferred calls to appropriate departments.
- Managed multi-line phone system and routed calls efficiently.
- Coordinated appointment schedules with clients to ensure timely service.
- Greeted visitors and directed them to appropriate personnel.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Sorted and distributed incoming and outgoing mail to ensure prompt delivery.
- Assisted in preparing meeting rooms for client presentations.
Education
Some College (No Degree) - Certified Medical Administrative Assisstant
Quisigamond Community Collge
Worcester, MA05-2026
Some College (No Degree) - Business Administration
Quinsigamond Community College
Worcester, MASome College (No Degree) - Sterile Processing Tech
Quinsigamond Community College
Worcester, MASkills
- Customer service
- Instructional techniques
- Communication skills
- Customer rapport
- Conflict resolution
- Professionalism and integrity
- Reliable and punctual
- Scheduling appointments
Certification
- NHA Certified Medical Administrative Assistant
- Basic Life Support (CPR and AED) program
- Professional Driving Instructor
- Sterile Processing Technician
Timeline
Professional Driving Instructor
Anderson Driving School
03.2026 - Current
Professional Driving Instructor
Richways Auto School LLC
07.2018 - Current
Receptionist
Laer Realty Partners
08.2000 - 01.2017
Some College (No Degree) - Certified Medical Administrative Assisstant
Quisigamond Community Collge
Some College (No Degree) - Business Administration
Quinsigamond Community College
Some College (No Degree) - Sterile Processing Tech
Quinsigamond Community College