Dionne Miller
Meridian,USA
Summary
Results-driven Territory Leader skilled in distribution strategy and partner development. Drives program implementation and fosters cross-functional collaboration to enhance partner engagement and identify growth opportunities. Focuses on process improvement and building strong relationships that align business objectives and achieve measurable outcomes.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Territory Leader
Farm Family Insurance
Meridian, Idaho
03.2026 - Current
- Identified and targeted property and casualty distribution partnerships in Idaho and Montana to expand market reach.
- Enhanced partner engagement to uncover and prioritize growth opportunities.
- Develop strong relationships with distribution partners to align business objectives.
- Established Farm Family as the preferred provider for agribusiness and commercial lines products, increasing brand loyalty.
- Communicate product changes and company objectives to agency partners.
Sr Regional Business Consultant
American National Insurance
Meridian, USA
08.2018 - 02.2026
- Partnered with Regional Field Executive to drive profitable growth of auto, commercial and agricultural business in the Western Region.
- Engaged agents and field leadership to enhance adoption of company programs and resources, aligning execution and boosting field effectiveness.
- Collaborated with cross-functional partners (underwriting, marketing, claims, operations) to strengthen distribution relationships and enhance overall business performance.
- Consulted with agents and field leaders to maintain consistent communication and provide ongoing support.
Agency Field Specialist
State Farm Insurance
Salem, USA
01.2010 - 07.2018
- Supported agents in growing auto, home, life, health, and banking production profitably.
- Consulted on marketing strategy and operational improvement to enhance performance through technology rollouts.
- Delivered in-person and virtual training to align teams with organizational goals.
Contact Center Manager
State Farm Insurance
Salem, USA
07.2001 - 01.2010
- Led contact center operations for 300+ agents across Western Region, enhancing service delivery and team cohesion.
- Recruited, trained, and managed 40+ employees, increasing customer retention and maximizing cross-sell and multi-line sales opportunities.
- Managed budget planning and performance reporting, aligning operational metrics with business objectives to drive efficiency.
BI / PD Auto Claims Representative
State Farm Insurance
Portland, USA
03.1994 - 07.2001
- Managed high-volume inventory of bodily injury and property damage claims, negotiating fair settlements and minimizing company exposure.
- Maintained clear communication and thorough documentation throughout claim processes, ensuring accurate reporting and timely settlements.
- Processed auto insurance claims with attention to detail and accuracy.
- Communicated with clients to gather necessary information for claim evaluations.
- Reviewed policy coverage and documentation to determine claim eligibility.
Education
Bachelor of Science - Exercise and Sports Science
Oregon State University
Oregon12-1993
Skills
- Market penetration
- Distribution strategy
- Program implementation
- Partner development
- Process improvement
- Cross-functional collaboration
Certification
AFIS
Timeline
Territory Leader
Farm Family Insurance
03.2026 - Current
Sr Regional Business Consultant
American National Insurance
08.2018 - 02.2026
Agency Field Specialist
State Farm Insurance
01.2010 - 07.2018
Contact Center Manager
State Farm Insurance
07.2001 - 01.2010
BI / PD Auto Claims Representative
State Farm Insurance
03.1994 - 07.2001
Bachelor of Science - Exercise and Sports Science
Oregon State University