Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Dionne Perez

Queens

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Communicative motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Hire Horatio
Santiiago De Los Caballeros
12.2024 - 12.2025
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Customer Service Representative

UNO Call Center
Santiago De Los Caballeros
02.2022 - 11.2022
  • Maintained updated knowledge through continuing education and advanced training.
  • Identified needs of customers promptly and efficiently.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Consulted with customers regarding needs and addressed concerns.
  • Provided product information to customers as requested.

Education

High School Diploma -

Instituto Evangelico
Dominican Republic
07-2023

Skills

  • Customer service
  • Conflict resolution
  • Performance tracking
  • Effective communication
  • Problem solving
  • Attention to detail
  • Team collaboration
  • Positive Language Use
  • Bilingual communication

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Representative

Hire Horatio
12.2024 - 12.2025

Customer Service Representative

UNO Call Center
02.2022 - 11.2022

High School Diploma -

Instituto Evangelico
Dionne Perez