Dionne Wallace
Dumfries,VA
Summary
Customer service professional with expertise in administrative support, procurement, and inventory management. Demonstrated ability to analyze data for informed decision-making. Strong communication skills enhance relationships across public and private sectors.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Acquisition Management Specialist (SME) III
Serco-NA, Inc
Herndon, VA
10.2022 - Current
- Assist the Federal Protection Service (FPS) contracting team in developing complex acquisition packages in support of government contracting and acquisition, generating $100 million in annual revenue.
- Assisted Contract Officers in pre-award tasks, including drafting solicitations and performing market research.
- Prepared requirement documents, such as PWS, SOW, and IGCE; reviewed contracts for adherence to FAR standards.
- Managed routing of contract packages for approval and maintained detailed documentation and tracking logs.
- Developed analytical dashboards based on region, contract type, and funding levels for informed decision-making.
- Assisted the ServiceNow IT department in beta testing the automated FPS's Procurement Package submission system.
- Received an exceptional fiscal year 2024 CPAR rating on Quality, Schedule, Cost Control, Management, and Regulatory Compliance.
Administrative Specialist III
DTSV, Inc.
06.2016 - 10.2022
- Managed OSI Resource Management email box to monitor requests and route messages to specialists.
- Collaborated with administrative personnel to streamline organizational functions and enhance efficiency.
- Recommended improvements for administrative processes and procedures based on evaluations.
- Coordinated supply requisitions using Government Purchase Card, following OSI and Chief Financial Office guidelines.
- Conducted market research and analyzed data to justify requisition requests with solid evidence.
- Collaborated with external vendors to obtain quotes and prepared Purchase Card Transaction Worksheets for approval.
- Assisted OSI Property Custodian in tagging assets and prepared necessary property transfer forms.
- Produced global reports using U.S. Department of Homeland Security systems to maintain adequate stock levels.
Administrative Specialist III
FCi Federal
05.2012 - 06.2016
- Provided administrative support to Branch Chiefs and Refugee Officers in RAIO and RAD.
- Assisted in developing internal policies and procedures; prepared reports, correspondence, and presentations.
- Compiled biweekly T&A reports for employees; ensured accurate transmission of data to National Finance Center.
- Maintained RAD secure emergency contact database and ensured compliance with Homeland Security standards.
- Organized travel documentation for Refugee Offices for RAIO Travel verification and processing.
- Processed over 100 Refugee Access Verification Unit requests within established deadlines.
- Conducted annual RAD property inventory using hand receipts and barcode scanning to track assets.
- Utilized Sunflower Asset Management System for property data entry and corrections.
Education
Bachelor of Science - Business Management
Kaplan University
Davenport, IASkills
- Administrative support and office management
- Strategic planning and project support
- Cost control and inventory management
- Vendor relations and operational efficiency
- Creative problem-solving and solutions
- Data extraction and synchronization
Certification
- Contracting in the US Essentials Strategies and Skills, ISM, 2025
- Introduction to negotiations, Procurement U (NASPO), 2023
- Introduction to RFP, Procurement U ( NASPO), 2023
- Procurement & Logistics-CILT, 2022
- DOD Supply Chain Fundamentals DAU, 2022
- Acquisition and Contracting Basic in the NISP, CDSE 2022
- Financial Analyst , CFI, 2017
References
References available upon request.
Timeline
Acquisition Management Specialist (SME) III
Serco-NA, Inc
10.2022 - Current
Administrative Specialist III
DTSV, Inc.
06.2016 - 10.2022
Administrative Specialist III
FCi Federal
05.2012 - 06.2016
Bachelor of Science - Business Management
Kaplan University
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