Melissa Molina
Yuma,AZ
Summary
Experienced professional with a dynamic background in contract management and sales. Proven track record of streamlining processes and exceptional communication skills. Known for problem-solving and enhancing customer satisfaction. Dependable employee who excels under pressure and adapts seamlessly to new situations and challenges. Strong commitment to enhancing the organizational brand. Brings a valuable skill set that ensures success in any role.
Overview
8
8
years of professional experience
Work History
Contract Management Specialist III
Arizona Department of Transportation
08.2023 - Current
- Review and interpret complex engineering plans, Right-of-Way highway maps, and technical documents to assess compliance with contract and regulatory requirements.
- Develop and implement process improvements for contract management, enhancing efficiency in approval workflows.
- Collaborate with multidisciplinary teams, including engineers, project managers, and government agencies, to ensure project compliance with environmental and traffic control regulations.
- Research databases and analyze engineering documents and project data to support decision-making and ensure compliance with state and federal regulations.
- Mentor and train staff, fostering a culture of continuous improvement and enhancing team proficiency in contract related matters.
- Manage high-priority projects, balancing multiple deadlines while proactively addressing challenges.
- Successfully manage high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
Contract Specialist
RW Staffing Solutions- ADOT
06.2022 - 08.2023
- Ensured timely fulfillment of contractual requirements by closely monitoring progress and addressing potential issues proactively.
- Reviewed subcontractor agreements to ensure compliance with all relevant regulations, minimizing risk exposure.
- Reviewed contract plans and project specifics for thorough understanding.
- Achieved cost savings by identifying areas for improvement and negotiating more favorable terms with suppliers.
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
Financial Services Representative II
First Entertainment Credit Union
06.2019 - 12.2021
- Consistently funded 15-20 accounts per day while efficiently managing my workflow.
- Proactively contacted members/applicants and cross-sold financial products, this placed me among the top performers on my team and Credit Union.
- Provided high-quality consultative service that distinguished member needs, matched those needs to the products and services that the Credit Union offered, and proposed additional solutions that helped members reach their financial goals.
- Processed member inquiries coming through virtual channels in an efficient, accurate, and timely manner. This included banking transactions, loan payments, lending applications, and all related documentation.
- Reviewed members' credit history, verified their proof of income, and executed loan contracts and funding.
- Built and strengthened productive relationships with members to drive sustained growth by researching transaction history thoroughly, reviewing documents and advocating on members behalf.
- Practiced compliance with all applicable laws, regulatory requirements, policies and procedures as they related to the company's guidelines.
- Consistently met and exceeded the company's established performance and service standards as well as sales growth goals.
- Used credit scoring factors, sound lending practices and solid judgment to make lending recommendations to underwriters, acting as liaison between customers and funders to increase overall funding and removing financial roadblocks.
- Trained new hires, resulting in stronger staff development and increased productivity.
- Coached employees in lending and ancillary products resulting in higher sales and higher team proficiency.
Financial Services Representative
Premier America Credit Union
03.2017 - 05.2019
- Established individual and business memberships and strengthened relationships through the maintenance of deposit and credit accounts.
- Helped members maintain their membership in good standing by providing tools that ease their banking transactions.
- Reviewed OFAC, ChexSystems, and credit reports in detail to protect our institution against risk and our members from potential fraud.
- Reviewed our sales and survey data and strategized methods to advance performance and meet our growth goals.
- Maintained compliance with our regulatory, security, and internal audit controls throughout daily interactions.
Assistant Manager
Panda Express
01.2018 - 04.2019
- Completed regular inventory counts to verify stock levels, forecasted weekly needs and processed supply purchases.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and professional service.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations that delivered fresh food and friendly service while maintaining high team morale and reduced food waste.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage, service, and cleaning demands.
Education
Bachelor of Arts - Sociology
California State University- Northridge
Northridge, CA05.2015
Skills
- Analytical and Critical Thinking
- Time management
- Meticulous Attention to Detail
- Versatile in Dynamic Environments
- Strategic Decision Making
- Client Issue Resolution
- Database Maintenance Skills
- Administrative Support
- Outlook Expertise
- Advanced Microsoft Applications Skills
Timeline
Contract Management Specialist III
Arizona Department of Transportation
08.2023 - Current
Contract Specialist
RW Staffing Solutions- ADOT
06.2022 - 08.2023
Financial Services Representative II
First Entertainment Credit Union
06.2019 - 12.2021
Assistant Manager
Panda Express
01.2018 - 04.2019
Financial Services Representative
Premier America Credit Union
03.2017 - 05.2019
Bachelor of Arts - Sociology
California State University- Northridge
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