Dionte Hamilton
Brooklyn
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
2026
2026
years of professional experience
Work History
Supervisor
Veritas Management
Stamford
04.2025 - 02.2026
- Supervised team operations to ensure smooth workflow and adherence to standards.
- Trained new staff on company policies and safety procedures for optimal performance.
- Coordinated daily scheduling to meet staffing needs and project deadlines efficiently.
- Trained and mentored new sales staff on product knowledge and customer service techniques.
- Developed effective sales strategies to enhance team performance and customer engagement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted structured interviews to assess candidate qualifications and fit.
- Collaborated with hiring managers to define job requirements and expectations.
- Provided feedback on candidates to enhance selection processes.
- Scheduled and coordinated interviews between candidates and hiring teams.
- Maintained up-to-date knowledge of industry trends and best practices in recruitment.
Supervisor
Veritas Management
Brooklyn
02.2025 - 04.2025
- Supervised team operations to ensure smooth workflow and adherence to standards.
- Trained new staff on company policies and safety procedures for optimal performance.
- Coordinated daily scheduling to meet staffing needs and project deadlines efficiently.
- Trained and mentored new sales staff on product knowledge and customer service techniques.
- Developed effective sales strategies to enhance team performance and customer engagement.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted structured interviews to assess candidate qualifications and fit.
- Collaborated with hiring managers to define job requirements and expectations.
- Provided feedback on candidates to enhance selection processes.
- Scheduled and coordinated interviews between candidates and hiring teams.
- Maintained up-to-date knowledge of industry trends and best practices in recruitment.
Lead Account Manager
Crosstown Solutions
Brooklyn
05.2024 - 02.2025
- Became skilled in sales
- Managed client relationships to ensure satisfaction and loyalty.
- Developed tailored solutions for diverse client needs and objectives.
- Coordinated cross-functional teams to deliver seamless service experiences.
- Prepared and presented reports on account performance and trends.
- Conducted regular check-ins with clients to assess evolving requirements.
- Trained junior account managers on best practices and client management strategies.
- Resolved client concerns promptly to maintain strong partnerships.
- Implemented feedback mechanisms to enhance service delivery processes.
- Analyzed customer data to identify trends and opportunities for improvement.
- Developed training programs for account managers to ensure they have proper knowledge of products and services offered by the company.
- Monitored competitor activities in order to stay ahead of industry trends.
- Collaborated with marketing teams to develop new campaigns that would generate additional revenue.
- Analyzed sales performance reports to identify trends and opportunities for improvement.
- Identified areas of risk associated with client accounts and proposed solutions for mitigating them.
- Created, managed, and maintained client relationships with key decision makers.
- Provided leadership and guidance to team members on various projects.
- Developed and implemented strategies to increase customer satisfaction and retention.
- Resolved conflicts between customers and internal departments in a timely manner.
- Demonstrated product features and benefits to enhance customer understanding.
- Handled customer inquiries and objections with professionalism and patience.
- Scheduled follow-up appointments to maintain ongoing customer relationships.
- Collaborated with team members to share effective sales techniques and strategies.
- Provided feedback to management regarding customer preferences and market trends.
- Assisted in managing daily operations and team schedules.
- Coordinated staff training and onboarding processes for new hires.
- Facilitated communication between departments to enhance workflow efficiency.
- Developed training materials to improve staff performance and productivity.
- Monitored compliance with company policies and procedures during operations.
- Conducted team meetings to discuss goals and address challenges.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
- Led sales team to enhance customer engagement and drive revenue growth.
- Trained and mentored new sales representatives on product knowledge and techniques.
- Fostered strong relationships with key clients to ensure satisfaction and loyalty.
- Performed sales consultations and educated clients on products and services.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Account Manager
Crosstown Solutions
Brooklyn
03.2024 - 05.2024
- Become proficient in a weekly sales standard.
- Sold Verizon internet and wireless plans.
- The company was contracted by Verizon.
- Managed client accounts to ensure satisfaction and retention.
- Coordinated communication between clients and internal teams effectively.
- Developed tailored proposals based on client needs and preferences.
- Facilitated regular meetings with clients to discuss project updates.
- Resolved client inquiries quickly and efficiently through various channels.
- Managed multiple accounts simultaneously while meeting deadlines.
- Provided training and guidance to new Account Managers.
- Acted as main point of contact in matters relating to client concerns and needs.
- Onboarded new team members to integrate into organization.
Concierge
Gotham Operations LLC
Manhattan
11.2023 - 02.2024
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Arranged reservations for dining, entertainment, sightseeing tours, theater tickets, and sporting events.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
- Directed incoming calls and messages to appropriate staff or residents.
- Handled mail and package deliveries, keeping items secure.
- Maintained guest privacy and building reputation by keeping information confidential.
- Answered guest questions regarding local area, facilities and amenities.
Valet Parking Attendant
Refined Parking Solutions
Atlanta
08.2023 - 10.2023
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
- Managed parking and traffic control to facilitate vehicle flow in assigned area.
- Parked and returned vehicles for guests during valet service hours.
- Provided customer service and information, answered questions and gave directions.
- Issued tickets and collected parking fees from individuals.
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
Inventory Associate
CarMax
Norcross
01.2022 - 04.2023
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked inventory usage, documented discrepancies and maintained overall count.
- Performed inventory counts and ordered materials.
- Participated in physical inventory counts to keep information accurate and current.
- Performed inventory cycle counting and identified discrepancies.
- Entered information into system to update status reports.
- Performed scheduled inventory counts and supply audits.
- Inspected incoming materials for damage.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Conducted routine and ad hoc reporting and analysis to evaluate inventory performance, diagnosing and resolving issues.
- Took and uploaded pictures of the interior and exterior of vehicle using a company camera.
Personal Vehicle Delivery Driver
UPS
Atlanta
10.2022 - 02.2023
- Delivered packages to customers in a timely and efficient manner.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Verified the contents of inventory loads against shipping papers.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
- Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
- Reported any incidents involving the truck or its cargo to management immediately.
- Assisted with loading and unloading freight when necessary.
- Adhered to company policies and procedures related to safety and security standards.
Auto Detailer
CarMax
Norcross
09.2021 - 01.2022
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Waxed exterior of vehicles, removed compound with soft cloth and buffed to brilliant shine.
- Washed wide range of vehicles each day.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Vacuumed car interiors to remove dirt and debris.
- Used steam cleaning equipment to remove dirt from engine and engine compartment.
- Checked vehicles prior to service and immediately afterward to identify damages.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Cultivated base of consistent high-end clientele due to exemplary service and competitive pricing.
- Inspected vehicle to verify pristine appearance for customer.
- Used cleaning, protective and restorative agents to maintain and enhance appearance of vehicles.
- Cleaned upholstery, rugs and other surfaces with cleaning agents to remove dirt and debris.
- Utilized special-purpose cleaners to foster lasting cleanliness of vehicles.
- Removed minor flaws in refinish using sanding and buffing.
- Performed preventative maintenance to maintain proper functioning of service tools and equipment.
- Maintained inventories of cleaning supplies.
- Drove vehicles to or from workshops or customer workplaces or homes.
- Applied waxes or masking materials to vehicles to preserve, protect or restore color or condition.
- Mixed cleaning solutions, abrasive compositions, or other compounds according to formulas.
- Inspected parts, equipment or vehicles for cleanliness and damage.
- Swept, shoveled or vacuumed debris or salvageable scrap into containers and removed from work areas.
- Cleaned and polished vehicle windows.
- Transported materials, equipment or supplies to or from work areas.
- Pressed buttons to activate cleaning equipment or machines.
- Turned valves or disconnected hoses to eliminate water, cleaning solutions or vapors from machinery or tanks.
Sales Associate
Walmart
Lawrenceville
10.2019 - 09.2021
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Moved pallets using a pallet jack.
- Unloaded incoming trucks of products.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Adhered to company initiatives and achieved established goals.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed trusting relationships with customers by making personal connections.
Account Manager
Crosstown Solutions
Brooklyn
Education
High School Diploma -
Phoenix High School
Lawrenceville, GASkills
- Supply Ordering
- Hard working
- Storage Organization
- Customer Support
- Shipping and Packaging
- Order Preparation
- Stocking
- Customer Service
- Loss Prevention
- Material Handling
- Warehouse Organization
- Heavy Lifting
- Attention to Detail
- Quality Procedures
- Asset Protection Expertise
- Sales Goals
- Teamwork and Collaboration
- Team leadership
- Customer relationship management
- Staff training
- Sales strategy development
- Team collaboration
- Recruitment coordination
- Account management
- Performance analysis
- Client satisfaction enhancement
- Effective communication
- Conflict resolution
- Problem solving
- Mentorship and coaching
- Cross-functional collaboration
- Relationship building
- Verbal and written communication
- Staff education
- Training and mentoring
- Employee motivation
- Business development
- Analytical thinking
- Negotiation
- Public speaking
- Goal oriented
Timeline
Supervisor
Veritas Management
04.2025 - 02.2026
Supervisor
Veritas Management
02.2025 - 04.2025
Lead Account Manager
Crosstown Solutions
05.2024 - 02.2025
Account Manager
Crosstown Solutions
03.2024 - 05.2024
Concierge
Gotham Operations LLC
11.2023 - 02.2024
Valet Parking Attendant
Refined Parking Solutions
08.2023 - 10.2023
Personal Vehicle Delivery Driver
UPS
10.2022 - 02.2023
Inventory Associate
CarMax
01.2022 - 04.2023
Auto Detailer
CarMax
09.2021 - 01.2022
Sales Associate
Walmart
10.2019 - 09.2021
Account Manager
Crosstown Solutions
High School Diploma -
Phoenix High School