Diont'e Locke
Humble,Texas
Summary
Experienced, goal-oriented professional with over 10 years of proven success in ensuring exceptional customer satisfaction and meeting challenging business objectives within strict timelines. Eager to contribute to your company's success.
Overview
17
17
years of professional experience
Work History
On-line Technician
Walmart
06.2024 - 12.2024
- Online pickup and delivery
- Staging customers’ orders
- Inspecting that all products are present
- Conducted inspections to verify product quality and compliance standards.
- Implemented process improvements that increased operational efficiency.
- Increased production rates by troubleshooting and resolving technical issues in a time-sensitive manner.
Cook
College Grounds Coffee Shop
05.2023 - 05.2024
- Line cook, cook prep
- Cashier
- Barista
- Stock/inventory
- Prepared high-quality food items in accordance with standardized recipes.
- Developed new menu items based on seasonal ingredients and customer feedback.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Assembly Line Worker
Trane Technologies
05.2022 - 05.2023
- Built; bases, internal parts, walls and roofs on industrial A/C units.
- Read computer layouts to build units properly
- Used power tools
- Operated assembly line machinery to ensure efficient production flow.
- Inspected finished products for quality assurance and compliance with standards.
- Collaborated with team members to streamline assembly processes and reduce downtime.
- Trained new employees on safety protocols and operational procedures.
Customer Service Representative
Vacasa Vacation Rentals
03.2022 - 05.2022
- Assist clients if they were locked out, needed the space cleaned or arrived early
- File information for payment
- Make claims for refunds and cancellations
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed customer accounts, ensuring accurate information and timely updates.
- Collaborated with team members to enhance service delivery and improve efficiency.
Patient Care Advocate
Alorica
11.2021 - 03.2022
- Assisted patients with medication
- Filled prescriptions over the phone
- Filed insurance information
- Placed claims on prolonged or damaged deliveries
- Facilitated patient interactions, addressing inquiries and resolving concerns effectively.
- Coordinated care plans, ensuring alignment between patients and healthcare providers.
- Advocated for patient needs, promoting access to necessary services and resources.
- Developed training materials for new staff on patient engagement and support strategies.
Construction Laborer
Contek Inc
07.2021 - 11.2021
- Arranged tools for finishers and cutters
- Placed forms in place before pouring concrete
- Racked concrete for various locations ; businesses, parking lots and houses.
- Operated heavy machinery to support various construction projects and ensure timely completion.
- Assisted in site preparation, including excavation and grading, to facilitate construction processes.
- Collaborated with team members to implement safety protocols and maintain a hazard-free work environment.
- Conducted routine maintenance on tools and equipment, ensuring optimal performance and longevity.
Stock/loader
Academy Sports + Goods
03.2021 - 07.2021
- Unload store merchandise
- Stock sales floor
- Oversaw stock replenishment to ensure optimal inventory levels and product availability.
- Implemented organizational strategies for stocking shelves to enhance customer accessibility and shopping experience.
- Coordinated receiving schedules to optimize workflow and minimize delays in supply chain operations.
- Managed inventory accuracy through systematic tracking and quality control processes.
Warehouse Associate
Amazon Fulfillment Center
11.2017 - 03.2021
- Receiving and processing incoming products and outgoing packages.
- Picking and fulfilling orders while making sure efficiency, quality and productivity is set to achieve goals
- Organizing and receiving products, while following timely guidelines.
- Reassessing problems in order to be efficient for employees to fulfill orders, while also assisting employees over radio if a problem arises.
- Operated material handling equipment to efficiently move inventory within the warehouse.
- Maintained clean and organized work areas to comply with safety standards and operational guidelines.
- Assisted in training new associates on warehouse procedures and best practices for efficiency.
Truck Driver/Vending Machine Operator/Food Transport
AVI Food Systems Inc.
01.2017 - 11.2017
- Transporting finished goods and raw materials to manufacturing plants, retirement homes, schools, retail and distribution centers.
- Planning routes and meeting delivery schedules.
- Making sure machines stay well supplied with inventory, check dates of products, maintain machines and order proper amount supplies needed for specific locations.
- Inspecting vehicles for mechanical items and safety issues and follow preventative maintenance guidelines.
- Conducted pre-trip and post-trip inspections to identify and resolve mechanical issues promptly.
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained accurate logs of deliveries and vehicle inspections to ensure compliance with regulations.
- Managed inventory levels and replenished vending machines to ensure optimal product availability.
Cabin Cleaner
Prospect Airport Services
09.2016 - 02.2017
- Clean planes after passengers boarded off planes
- Make sure all trash is emptied and off plane
- Inspect all safety materials were still in place
- Conducted routine inspections for cleanliness and compliance with company policies and procedures.
- Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
- Supported airline safety standards with meticulous attention to detail during cabin inspections.
- Maximized efficiency by multitasking when necessary, performing various cleaning duties simultaneously without sacrificing attention to detail or final results achieved.
Quality Inspector
Rockwell Medical
08.2015 - 12.2015
- Equated math formulas for dialysis
- Forklift operator
- Measure and weighed solid products to mix into liquid products
- Quality inspections
- Inspected and evaluated product quality against established specifications to ensure compliance with industry standards.
- Identified defects and non-conformance issues, initiating corrective actions to enhance product reliability.
- Operated chemical processing equipment to ensure quality and compliance with safety standards.
- Monitored production processes to identify inefficiencies and implement corrective actions.
- Conducted routine inspections and maintenance on machinery to minimize downtime.
- Trained new operators on safety protocols and operational procedures to enhance team performance.
Truck Driver/Loader
LaFontaine Automotive Group
02.2015 - 08.2015
- Loaded truck with car parts, while checking lists to accurately make sure all parts are correct.
- Planned efficient routes to guarantee parts were delivered to shops at appropriate times of business.
- Maintained proper vehicle guidelines and safety regulations before departing from warehouse.
- Conducted professional communication and customer service skills to customers once parts were delivered or needed to be returned.
- Delivered products on time, ensuring customer satisfaction and adherence to delivery schedules.
- Managed route planning to optimize efficiency and minimize fuel consumption.
- Conducted vehicle inspections and maintained compliance with safety regulations.
Customer Service Representative
Minacs
11.2014 - 02.2015
- Customer service representative
- Trouble shooting systems issues within Netflix
- Trouble shooting devices or accounts for customers.
- Managed customer accounts, ensuring accurate information and timely updates.
- Analyzed customer feedback to identify trends and recommend process improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Maintenance Technician
REL Property Management
06.2008 - 12.2011
- Landscaping properties
- Carpentry
- Plumbing
- Haul/moving
- Concrete driveways, steps and porches
- Conducted routine inspections of properties to identify maintenance issues and ensure compliance with safety standards.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Operated landscaping equipment to maintain and enhance outdoor spaces.
Education
Some College (No Degree) - HVAC
Fortis College
Columbia, SCSome College (No Degree) -
Henry Ford Community College
Dearborn, MIHigh School Diploma - undefined
Communication Media & Arts High School
Detroit, MI06.2011
Skills
- Effective time prioritization
- Effective communication abilities
- Great communication skills
- Organized
- Fundamental carpentry skills
- Landscaping
- Customer Service
- Introductory plumbing skills
- Basic electrical systems understanding
- Skilled in manual tasks
- Merchandising
- Data Entry
- Shipping/receiving
- Prep/cook
- Facility maintenance
- Electrical troubleshooting
- Diagnostic testing
- Experience with transformer installation
- System installation
Timeline
On-line Technician
Walmart
06.2024 - 12.2024
Cook
College Grounds Coffee Shop
05.2023 - 05.2024
Assembly Line Worker
Trane Technologies
05.2022 - 05.2023
Customer Service Representative
Vacasa Vacation Rentals
03.2022 - 05.2022
Patient Care Advocate
Alorica
11.2021 - 03.2022
Construction Laborer
Contek Inc
07.2021 - 11.2021
Stock/loader
Academy Sports + Goods
03.2021 - 07.2021
Warehouse Associate
Amazon Fulfillment Center
11.2017 - 03.2021
Truck Driver/Vending Machine Operator/Food Transport
AVI Food Systems Inc.
01.2017 - 11.2017
Cabin Cleaner
Prospect Airport Services
09.2016 - 02.2017
Quality Inspector
Rockwell Medical
08.2015 - 12.2015
Truck Driver/Loader
LaFontaine Automotive Group
02.2015 - 08.2015
Customer Service Representative
Minacs
11.2014 - 02.2015
Maintenance Technician
REL Property Management
06.2008 - 12.2011
High School Diploma - undefined
Communication Media & Arts High School
Some College (No Degree) - HVAC
Fortis College
Some College (No Degree) -
Henry Ford Community College
Similar Profiles
Tylory LemieuxTylory Lemieux
Overnight Team Lead at WalmartOvernight Team Lead at Walmart
Jaylah McCantsJaylah McCants
Client Service Lead at WalmartClient Service Lead at Walmart
Steven BrownSteven Brown
Electronics Sales Associate at WalmartElectronics Sales Associate at Walmart
Hayden MooreHayden Moore
Walmart Online Pickup and Delivery Associate at WalmartWalmart Online Pickup and Delivery Associate at Walmart
Joseph GenoveseJoseph Genovese
Associate Principal at New Caney High SchoolAssociate Principal at New Caney High School