Dionte O’Neal
Statesboro,GA
Summary
Dynamic leader with proven expertise in operations management and staff leadership, honed at Grifols Biomat USA. Excelled in interdepartmental collaboration and compliance monitoring, driving continuous growth and enhancing productivity. Achieved significant improvements in employee training and facility management, fostering a culture of excellence and teamwork. Skilled in operations oversight, with a focus on achieving and surpassing company goals.
Overview
9
9
years of professional experience
Work History
Center Manager
Grifols Biomat USA
09.2023 - Current
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
- Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
- Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
- Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
Assistant Manager
Immunotek Bio Centers
05.2023 - 09.2024
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Implemented staff training programs to elevate service standards and knowledge.
Assistant Manager
CSL Plasma
05.2022 - 01.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Quality Specialist
CSL Plasma
03.2016 - 01.2021
- Assisted in the implementation of a continuous improvement culture, contributing to company-wide improvements in productivity and waste reduction.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
- Collaborated with cross-functional teams to identify process improvements, resulting in increased production efficiency and cost savings.
Education
Associate Of Arts And Sciences - Gender Studies
Lincoln College of Technology
West Palm Beach, FL01.2015
High School Diploma -
Glade Central High
Belle Glade, FL05.2013
Skills
- Operations management
- Staff leadership
- Interdepartmental collaboration
- Facility management
- Staff hiring
- Compliance monitoring
- Training coordination
- Operations oversight
Timeline
Center Manager
Grifols Biomat USA
09.2023 - Current
Assistant Manager
Immunotek Bio Centers
05.2023 - 09.2024
Assistant Manager
CSL Plasma
05.2022 - 01.2023
Quality Specialist
CSL Plasma
03.2016 - 01.2021
Associate Of Arts And Sciences - Gender Studies
Lincoln College of Technology
High School Diploma -
Glade Central High
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