Dionysia Polyzogopoulos
Clinton Township
Summary
Dedicated customer service representative who is driven to increase satisfaction and loyalty with proactive support for diverse needs. Repeatedly recognized for going above and beyond to help members and improve service delivery. Excellent Multitasker and independent problem solver.
Overview
12
12
years of professional experience
Work History
Remote Appointment Scheduler
Rudgate Community
Clinton Township, MI
04.2024 - Current
- Scheduled appointments for residents and prospective clients efficiently.
- Managed calendar for multiple staff members to optimize scheduling.
- Utilized CRM software to track and manage client interactions.
- Communicated effectively with residents regarding appointment details and changes.
- Coordinated office activities to ensure seamless operation of scheduling tasks.
- Maintained accurate records of appointments and client information securely.
- Assisted in developing scheduling procedures to enhance efficiency.
- Collaborated with team members to resolve scheduling conflicts promptly.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Provided clear instructions to patients regarding their upcoming visits.
- Maintained accurate records of patient appointments in computer system.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Reviewed patient medical history documents prior to appointment scheduling.
Assistant Teacher
Wee Excel Preschool and Child Care
02.2023 - 04.2024
- Work with children between ages 6 weeks-14 years of age.
- Educate the children with age appropriate activities.
- Supervise the children at all times.
- Maintain a clean and safe environment for the children.
- Prepare meals for children
- Assist in putting the children to bed
- Assist in changing diapers
- Attend required meetings
- Communicate with families
- Plan learning activities
Member Service Representative
Sam's Club
06.2019 - 02.2023
- Credit cards, checks, gift cards, and coupons were all processed by me.
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Helped customers by answering their questions and completing their requests.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Efficiently and accurately processed a large number of transactions.
Secretary
Michigan Institute of Urology P.C.
Saint Clair
09.2021 - 01.2022
- Managed scheduling and calendar coordination for executive team, ensuring optimal time management and meeting efficiency.
- Collaborated with departments to streamline communication processes, enhancing information flow across the organization.
- Maintained accurate records and files, supporting compliance with organizational policies and procedures.
- Developed and implemented office procedures that improved operational efficiency and reduced turnaround times.
Cashier
Kroger
05.2014 - 09.2017
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions.
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Looked over weekly sales circulars and kept track of price changes.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Efficiently and accurately processed a large number of transactions.
- Handled POS transactions such as checks, cash, credit card purchases, and refunds.
- Kept well-stocked cashier lanes and store shelves to promote strong sales.
- Greeted customers and gave them product information as entered.
- Examined and resolved discrepancies between accounting data and cash drawer data.
Education
High school diploma -
L'Anse Creuse DiAnne M. Pellerin Center
Clinton Township, MISkills
- Retail sales
- Customer service
- Debits & credits
- Cashiering
- Tech Skills
- Typing & Data
- Customer support
- Time management
Timeline
Remote Appointment Scheduler
Rudgate Community
04.2024 - Current
Assistant Teacher
Wee Excel Preschool and Child Care
02.2023 - 04.2024
Secretary
Michigan Institute of Urology P.C.
09.2021 - 01.2022
Member Service Representative
Sam's Club
06.2019 - 02.2023
Cashier
Kroger
05.2014 - 09.2017
High school diploma -
L'Anse Creuse DiAnne M. Pellerin Center