Sydney Smith
Laplace,LA
Summary
Results-driven professional in customer communication, known for high productivity and efficient task completion. Possess specialized skills in persuasive speaking, conflict resolution, and customer relationship management. Excel at active listening, empathy, and adaptability, ensuring success in engaging with diverse client bases and navigating challenging conversations.
Coordinated scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bringing several years of experience in administration and customer service.
Overview
9
9
years of professional experience
Work History
Remote Appointment Scheduler
Aslett-Kurica Eye Center
04.2022 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Provided assistance with additional tasks as needed or requested by management.
- Reviewed patient medical history documents prior to appointment scheduling.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Managed a high volume of emails related to appointment scheduling requests.
- Inputted patient data into the electronic health record system.
- Verified insurance information prior to appointment booking.
- Ensured compliance with HIPAA regulations when handling confidential information.
- Performed follow up calls to confirm scheduled appointments.
Pharmacy Sales Associate
Walmart
Laplace, La
02.2020 - 04.2022
- Provided exceptional customer service by greeting each individual upon entry into the pharmacy area.
- Utilized excellent communication skills to relay important information between patients, pharmacists, and insurance providers.
- Promoted store wellness events through effective marketing strategies both in-store and online.
- Handled sensitive customer information with utmost confidentiality, adhering to HIPAA regulations at all times.
- Counted, sorted, unpacked and labeled incoming merchandise and pharmaceutical products.
Customer Service Cashier
Sams Club
Kenner
03.2018 - 02.2020
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
Customer Service Representative
Winn Dixie Supermarket
Laplace, La
01.2016 - 03.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
Dollar Tree
Laplace, La
05.2015 - 01.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Medical Billing And Coding - Medical Billing And Coding
DeVry University
08-2024
High School Diploma -
East St John High School
Reserve, LA05.2015
Skills
- Document Management
- Computer Skills
- Attention to Detail
- Critical Thinking
- Call Management
- Call Schedule Distribution
- Schedule Management
- Telephone Etiquette
- Customer Service
- Medical Billing
- Recordkeeping proficiency
- Medical Terminology
- Patient Scheduling
- Effective Multitasking
- Strong Work Ethic
- Workflow Optimization
- Strong computer skills
- Compassionate communication skills
- Fact-checking skills
- Typing proficiency
- Typing and written communication
Timeline
Remote Appointment Scheduler
Aslett-Kurica Eye Center
04.2022 - Current
Pharmacy Sales Associate
Walmart
02.2020 - 04.2022
Customer Service Cashier
Sams Club
03.2018 - 02.2020
Customer Service Representative
Winn Dixie Supermarket
01.2016 - 03.2018
Cashier
Dollar Tree
05.2015 - 01.2016
Medical Billing And Coding - Medical Billing And Coding
DeVry University
High School Diploma -
East St John High School
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