Dior Bouchelion
Oakland,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
4
4
years of professional experience
Work History
Receptionist
B Pretty Beauty Lounge
01.2021 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Guest Service Representative
Nothing Bundt Cakes
04.2020 - 01.2021
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Sales Associate
Scotch & Soda
09.2019 - 03.2020
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Associate of Arts - Communications
Merritt College
Oakland, CA06.2025
Skills
- Office Management
- Travel Coordination
- File Management
- Bookkeeping
- Scheduling
- Time Management
Timeline
Receptionist
B Pretty Beauty Lounge
01.2021 - Current
Guest Service Representative
Nothing Bundt Cakes
04.2020 - 01.2021
Sales Associate
Scotch & Soda
09.2019 - 03.2020
Associate of Arts - Communications
Merritt College
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